Beschwerde #55
CrownCas Spielothek
CrownCas Casino - Long pending time on account verification
vor 6 Jahren
Hello
I have a problem with verification of account at Crowncas Casino.
I have sent documents for verifiaction of account. I have been told that this should take 2 days maximum, but it has now been more than 3 days since i sent my documents. I have not gotten any emails stating that this is in process or anything, ive been in contact with live support noumorus times but have gotten vague responce that the verification team will be notified.
I have also sent email about the matter but still no answer for the last week.
I understand that in these times some things takes longer time, but i think i should atleat get a notification of the status and why it has taken so long.
I hope i can maybe get a response from the team that should handle the verification process, and hope that my pending withdrawal (1099 EUR) also will be processed within an acceptable timeframe.
I have attached some emails and documents to verify my issue, and description is as follows:
1. Crowncas = Email, containing pictures of my Crowncas account, deposit history, account verification rules (Crowncas) and a picture of skrill deposit.
2. Fwd_Account verification = The mail i sent 14.04.2020 to verify my account, The full email was to big so i attached the documents (Number 4 to 7) In the email it also shows 2 more reply from me asking for a reply from Crowncas team.
3. Fwd_ Chat transcript on crowncas_com started on Monday_ April 20_ 2020_ at 18_54 (GMT+0) = Is a transcript of my dialogue with a live operator at Crowncas 20.04.2020. I have not heard anything after this point. I have had numorous sessions with live chat, but this is the only transcript i got. The other live sessions ive got told to wait for the verification team to contact me.
4. ID- Førerkort 1 = Drivers license Front
5. ID- Førerkort 2 = Drivers license Back
6. Screenshot (1) = Skrill info.
7. VISA -2 = VISA with picture.
I hope this is enought to verify my issue.
I have a problem with verification of account at Crowncas Casino.
I have sent documents for verifiaction of account. I have been told that this should take 2 days maximum, but it has now been more than 3 days since i sent my documents. I have not gotten any emails stating that this is in process or anything, ive been in contact with live support noumorus times but have gotten vague responce that the verification team will be notified.
I have also sent email about the matter but still no answer for the last week.
I understand that in these times some things takes longer time, but i think i should atleat get a notification of the status and why it has taken so long.
I hope i can maybe get a response from the team that should handle the verification process, and hope that my pending withdrawal (1099 EUR) also will be processed within an acceptable timeframe.
I have attached some emails and documents to verify my issue, and description is as follows:
1. Crowncas = Email, containing pictures of my Crowncas account, deposit history, account verification rules (Crowncas) and a picture of skrill deposit.
2. Fwd_Account verification = The mail i sent 14.04.2020 to verify my account, The full email was to big so i attached the documents (Number 4 to 7) In the email it also shows 2 more reply from me asking for a reply from Crowncas team.
3. Fwd_ Chat transcript on crowncas_com started on Monday_ April 20_ 2020_ at 18_54 (GMT+0) = Is a transcript of my dialogue with a live operator at Crowncas 20.04.2020. I have not heard anything after this point. I have had numorous sessions with live chat, but this is the only transcript i got. The other live sessions ive got told to wait for the verification team to contact me.
4. ID- Førerkort 1 = Drivers license Front
5. ID- Førerkort 2 = Drivers license Back
6. Screenshot (1) = Skrill info.
7. VISA -2 = VISA with picture.
I hope this is enought to verify my issue.
Screenshot
