ComeOn Casino - Withdrawal option error - Beschwerde gelöst

Paulkealy93 Vereinigtes Königreich

Hi,

I currently won £40,000 on the roulette. Since I won the withdrawal option has been status that there is a technical issue. I provided all documents requested and contacted ComeOn Casino through the live chat and emails, they keep stating that they are checking out the issue but not actually resolving it.

I have not gone against any T&C or when deposited used a Bonus due the wagering require hense why I deposit big to win big.

There customer services hasn’t been that bad for replying but I seem to be receiving the same message of each customer support.

I have video proof, Email & Chat screen shots. Balance screen shots for evidence.

I’m concerned that my funds are in jeopardy of being paid out at the company and only feel that because they are slow at checking that Ask gamblers could help resolve this issue. I have been patient and formal with Comeon but I require further assistance in this matter.

I hope that you accept this complaint and please contact Comeon to assist resolving this solution.

It’s been since Monday that any action has been taken.

I’m looking forward to your response!

Kind regards

Paul

ComeOn Spielothek

Hi Paulkeal93,

Thanks for your message.

We certainly apologize for the hiccup in the system you experienced. Although technical issue can be rare, they do happen on occasions.

In the meantime, we thank you for your continued patience, If you do need anything else, please do come to our live chat or email. Where our Casino Hosts will be more than happy to assist you. If this issue is still not resolved you can send us an email to "support-gb@comeon.com" with the subject "complaint" and a senior member of staff will be in contact you.

Unfortunately at the moment we do not offer support via phone, however, this is something we hope to look into for the future.

Best Regards,
Emma
ComeOn! Team

Paulkealy93 Vereinigtes Königreich

Good evening Comeon,

Thanks for your reply and appreciate the assistance but I have been requesting this to be looking into since 27.05.2019 and I appreciate that you may be busy but surely I believe this is a simple fix.

I understand that this has been escalated to the higher team but still not a single response to say we are sorting this is hurrendous.

I understand that £40,000 is a lot for a casino to pay out but I’m not planning to play with any of the winnings until post of being paid out then I will continue with my gambling with your company.

This is becoming difficult and frustrating situation but I don’t believe there’s is enough effort being undertaken on your end of the bargain. Numerous of my emails have been avoided where I have had to revert to the live Chat and still receiving the same response.

I would appreciate it if you could honour my winnings and sort this situation out within the next 24hours.

Thanks

Paul

AskGamblers

Dear ComeOn Casino,

Please let us know if there's some update regarding this case.

ComeOn Spielothek

Hi Paulkeal93,

Thanks for your reply.

Please note that we have sent you an email in regards to your questions. I would also like to apologize for the hiccup in the system you experienced, and for the waiting time due to this.

Thank you for your feedback.

Paulkealy93 Vereinigtes Königreich

Hi

All just to confirm this issue has now been resolved! Many thanks to Askgamblers and to Comeon for Honouring my win!

AskGamblers

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

ComeOn Casino - Withdrawal option error

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