All Slots Casino - Took gladly my deposits, but denied withdrawals with no reasons stated yet

Dear @Horton2015,
Any update regarding your complaint? Thank you.

Hi Brady,

I am sorry for the delay in getting back to you.

I am reviewing your account with the security department and will revert soonest with feedback.

Many thanks

Jamie

the Jackpot Factory Group

Hi jamie. First ive heard from any one yet. Just so you do know i have spoken with my lawyer and they have offered to organize a lawyer they know to represent me and this lawyer is in malta . We do hope it does not come to that, as it could be a veru long expensive process which i believe neither mysel nor your company wkuld want thay. Cheers

Hi there,

I have forwarded your comments to the Casino Management for their review.

I will let you know once we have a final decision on the issue.

Many thanks

jamie

Hi jamie. Just letting you know that i have made contact with a lawyer in malta thanks to my lovely lawyer i have here in australia. They are prepared to go ahead with my argument if need be. So a quick decision would be much appreciated so i can organize for my lawyer to make contact if need be. I really hope it doesn't come to this though as it should not have to!
Thanks

We invite both parties to submit relevant evidence to our complaint department regarding this case. We would need to:

1/ know the full transaction history of the player - all withdrawals and deposits as well as the names after all these transactions

2/ know how it was even possible to register and deposit via credit card which belongs to a different person? or player registered that card on his own name?

3/ what was the set of documents requested from player after he placed his withdrawal and did player sent all required docs?

Please refer your emails to suppor­t@a­skg­amb­ler­s.com

Thank you

Hi, i didn't try and make a with drawal. After an hour of play i had won about 1300.00 and was continuing to play when all of a sudden my account became locked due to using my mates card. Card was registered under his name or it wouldnt of worked. I just want my account either A. Re opened so i can continue to play. Or B. My life time deposits refunded to my bak account which i can supply the details of. Thanks

Im sick and tired of waiting and have spoken to a lawyer abouf this all ready. If i nees to persue this via taking legal action then i gladly will.

Thanks

Its been 9 days since posting this. So 10 days since it happend. This casino is shocking and unblievable. My mate who use to play with them said he can't believe it.
Disgusted.

Hi there,

As per the above request from Ask Gambler i am compiling a list of all requested information and will email them soon after receiving approvals from the relevant departments.

Thank you for your patience during this process.

Jamie

Si what i have to explain my self to a different company as well? All i want is my dam money back. Instead of being ripped off completely which is what is happening. How this is happening? Or why this is happening is beyond me and id be getting prepared for a lengthy lawsuit. Im fed up. This is a joke and you have blatantly stolen from me.
So please explain what is needed. What is it that your asking for? All im asking is my account either unlocked or a full refund to my bank account which i will provide the details of if neccessary.
Thanks

Hi AskGambler,

Hi have sent an email reply to your request above.

Many Thanks

Jamie

Following our request to both parties to present further details and/or evidence in regards of this issue, we could confirm the following.

Player didn't provide further information for obvious reasons, his account is closed and player have no access to the transaction history.

All Slots Casino management did not provide additional info too, but chose to state the terms and conditions breached by the player upon making a deposit using a card whose holder's name differs from the casino account holder's name.

Now, since both parties admit such deposit was made using a credit card whose holder's name differs from the casino account holder's name, we could confirm that at least two of the All Slots Casino Terms & Conditions have been violated by the player, namely Term #4.1.5 and Term #5.6.

Term #4.1.5 - you are the true and lawful owner of the monies with which you deposit and wager at the Casinos. If using a credit or debit card, the name on the card MUST match the name you have used to register with the Casino, or your account may be suspended. In the event that your account is suspended, contact the Casino’s Customer Support for further instructions. Withdrawals made by bank wire or cheque will only be paid to the name registered with the Casino. If a debit or credit card has been used to deposit funds the name of the payee must correspond to the name registered on the card.

Term #5.6 - If using a credit or debit card, the Cardholder's name MUST be the same as the name used when registering with the site. Where this is not the case the account will be suspended. Where an account is suspended, customers should contact Customer Services for details of our verification process.

A closer look upon the aforementioned terms reveals that All Slots Casino acted in accordance with their own rules by suspending player's account. However, it remains unclear what follows from there on? It says in both terms that " In the event that your account is suspended, contact the Casino’s Customer Support for further instructions." What could be these instructions remains a mystery so far.

Based on all the above, we consider that there are two possible fair decisions for this situation:

A/ Player must provide all the necessary paperwork needed for the verification of both account holder and credit card holder. If the verification procedure is being passed successfully, player's account should be reopened.

B/ If casino refuse to conduct verification procedure, then player deposits must be duly refunded in full.

We expect from All Slots Casino to announce what their final decision will be so that we could decide the outcome of this complaint.

99% of the time the casino will ask for a letter of approval from the cardholder. Which is what they were provided with. They were provided a hand written and signed letter from my friend "Matthew" they were also provided with a photo of his I.D and bank card used. Which they always accept they then inform you that it must not happen again. So why the suspension on my account? Why not the process they take with every other player on there site. Me using my friends card is no different to my friend withdrawing 100.00 dollars from his bank account and purchasing 100.00 paysafe voucher for me to use. So please All Slots. Explain!

This complaint is unresolved. Casino management didn't present relevant evidence regarding this case. We recommend to the player to seek further help with a licence authority of All Slots Casino.