Markiere alle als gelesen

Einstellungen

Nachricht
Casino Beschwerden

Took gladly my deposits, but denied withdrawals with no reasons stated yet


vor 10 Jahren
OK guys, so i'm new to register an online casino account and i picked All Slots Casino as a good friend of mine use to play with them a long time ago and was even Invited to the VIP Lounge and loved his time with them.
So last week i started holidays from work and have a few weeks off and created an Online Account with All Slots as i remember my mate enjoyed them so i thought why not? Something different especially after a long time of only playing slots in Pubs and Venues.

So off i go, i set my self up an All Slots Account and ring him and ask him if i can use his email address as i only have one for work purposes and didn't want to use it nor make a new one and he says thats fine and lets me use his PC Hotmail account which is only used to sign into his live account when he logs on and off his computer. No big deal, it's just an email address. So i thought at the time..

Anyway after opening my All slots account i immediately start to play and make deposits using PaySafe Vouchers as i don't use or have a Visa or Mastercard Only a Debit card which can not be used online or over the phone, So i start playing making some good deposits and having some good and bad luck which is suspected, all is going really well, apart from the fact i managed to spend $1650.00 in maybe 4 days. It happens!|

But what im trying to get too is this next bit, but so people understand i had spent alot of money in four days, i hadn't been asked for any Documents or anything like that until an hour after i made a mistake and made a deposit off my friends card of $100.00 only a bit over 24 hours ago. I did have his full permission as he was with me at the time and didn't mind at all. The only reason i used his card was because it was after midnight and no shops are open to sell Paysafe Vouchers and i wanted to continue playing and would pay him back the following day. But an hour after this deposit was made and i had a nice size win, all of a sudden my account was locked and i had to send off Documents to prove who i was and also had to send in a letter my mate hand wrote and signed, with photos of his Card used and his I.D which i done immediately and along with my Documents. Which was fine, until tonight when my account is still locked and i contacted support and have been told the security team have looked at the Documents and have Stated that the account will stay locked for ever because of Security Precautions whcih support would not tell me what they were because of "security Purposes"
I have asked why? been given no explanation.
I asked what the discrepancies were? No explanation,
I asked if they needed anymore Documents, was told nothing else is needed.
All they have said, is they found Discrepancies with the account and the decision is final. That is it?
I have $1000.00 in the account with no bonus credits included, i spent $1650.00 in 4 days, all to be told there are discrepancies with the account, i will not be refunded my deposits made and that the money in the account will be Voided.
Now all they wanted was proof of permission for the card use and Documents which ive sent through and they reviewed. Yet still have just taken my money, wont give me any information and wont return what i spent. There decision is final, which is the biggest load of **** if ivé ever heard it. Its unfair and rather seems like a big scam to me. Im not to sure if anything like this has happened to anyone else, but im sure im not the only one. So any advice would be good guys, as i am going to be seeking legal advice on this in about 4 hours at 9.00am.

But my point is, that this casino let me spend 1650.00 in 4 days, to lock my account and make the decision to close it for good even after Documents were sent through and all Documents are legit and 100% not in anyway what so ever Fraudulent.
So in my opinion this casino is ripping people off and quite possibly doing it to alot of people. It is nothing but a scamming fraud that is quite happy to take and take until someone gets a win.
Do not play with this casino or any of there sister Casinos as im sure they are all ran in the same manner.

This is a joke, this is wrong in so many ways, it is nothing but a rip off and has ripped the wrong person off this time! Because i will Publicly Humiliate them, i will make people realize that they are nothing but a scam and they should't even have a Gambling License if you ask me.

I was also told, management will not be calling me, no further action will be taken and thats the end of the discussion. Nothing i can do Apparently.

So guys, is it worth taking legal action? is this site a scam? and who else do i report it too to make it official about whats happened as i feel betrayed and am rather angry/upset over this decision as i haven't done anything wrong. A simple mistake that is all.

Please Help, before i spend big dollars on a lawyer to have there Reputation Ruined!
Any advice would be good!

Thanks everyone!
Stay Safe and Stay off ALL SLOTS!!!
Unseriöses Casino All Slots Casino
Betrag $1650

Diskussion

User name
This complaint is unresolved. Casino management didn't present relevant evidence regarding this case. We recommend to the player to seek further help with a licence authority of All Slots Casino.
User name loyalty-level-2
99% of the time the casino will ask for a letter of approval from the cardholder. Which is what they were provided with. They were provided a hand written and signed letter from my friend "Matthew" they were also provided with a photo of his I.D and bank card used. Which they always accept they then inform you that it must not happen again. So why the suspension on my account? Why not the process they take with every other player on there site. Me using my friends card is no different to my friend withdrawing 100.00 dollars from his bank account and purchasing 100.00 paysafe voucher for me to use. So please All Slots. Explain!
User name
Following our request to both parties to present further details and/or evidence in regards of this issue, we could confirm the following.

Player didn't provide further information for obvious reasons, his account is closed and player have no access to the transaction history.

All Slots Casino management did not provide additional info too, but chose to state the terms and conditions breached by the player upon making a deposit using a card whose holder's name differs from the casino account holder's name.

Now, since both parties admit such deposit was made using a credit card whose holder's name differs from the casino account holder's name, we could confirm that at least two of the All Slots Casino Terms & Conditions have been violated by the player, namely Term #4.1.5 and Term #5.6.

Term #4.1.5 - you are the true and lawful owner of the monies with which you deposit and wager at the Casinos. If using a credit or debit card, the name on the card MUST match the name you have used to register with the Casino, or your account may be suspended. In the event that your account is suspended, contact the Casino’s Customer Support for further instructions. Withdrawals made by bank wire or cheque will only be paid to the name registered with the Casino. If a debit or credit card has been used to deposit funds the name of the payee must correspond to the name registered on the card.

Term #5.6 - If using a credit or debit card, the Cardholder's name MUST be the same as the name used when registering with the site. Where this is not the case the account will be suspended. Where an account is suspended, customers should contact Customer Services for details of our verification process.

A closer look upon the aforementioned terms reveals that All Slots Casino acted in accordance with their own rules by suspending player's account. However, it remains unclear what follows from there on? It says in both terms that " In the event that your account is suspended, contact the Casino’s Customer Support for further instructions." What could be these instructions remains a mystery so far.

Based on all the above, we consider that there are two possible fair decisions for this situation:

A/ Player must provide all the necessary paperwork needed for the verification of both account holder and credit card holder. If the verification procedure is being passed successfully, player's account should be reopened.

B/ If casino refuse to conduct verification procedure, then player deposits must be duly refunded in full.

We expect from All Slots Casino to announce what their final decision will be so that we could decide the outcome of this complaint.
User name
Hi AskGambler,

Hi have sent an email reply to your request above.

Many Thanks

Jamie

All Slots Casino Beschwerde-Statistik

Gelöst 70 / 88
Durchschn. Betrag $2,651
Durchschn. Dauer 26 Tage
Durchschn. Antwortzeit 2 Tage

All Slots Casino Beschwerden

Alle eingegangenen Beschwerden ansehen
As of June 13, the casino did not provide me with any game history or funds

Dear Askgamblers,

I ask you to accept a complaint against AllSlots Casino. The casino has been processing my withdrawal for over a month.

On May 02, 2023, I registered an account at Allslots Casino. As a result of the game, I managed to win a little, and my balance was 1644 US dollars.

On May 03, 2023, as part of the verification process, I sent a photo of my ID Card and a photo of my bank statement to the casino for verification.

On May 4, 2023, I received a message that the documents were accepted and the account was verified. On the same day I put my funds for withdrawal.

After that, on May 04, I received a second request for the documents that I sent earlier. I contacted the chat for clarification, and they told me that the request was sent in error, there is no need to provide documents. I was also informed in the chat that my withdrawal was being processed and it would not take long.

On June 01, I sent an official claim to the casino. The casino confirmed receipt of my claim, but on May 2, 2023, I registered an account with Allslots Casino. As a result of the game, I managed to win a little, and my balance was 1644 US dollars.

Also on June 09, I asked the casino for a game history to confirm that there was no violation of the casino rules on my part. However, as of June 13, the casino did not provide me with any game history or funds.

Please help me to get 1644 US dollars belonging to me.

Status unsolved Ungelöst
$1,644
Fund Settlements Issue
I used Sofort to make my purchase for credits on the casino. It was a weekend that I made the purchase but on the Monday, funds that were in my bank account, had gone out already for other various bills that were being paid. Unknowingly I did not have the funds necessary at the time, however, a few days later, when I had funds in my bank account, Sofort took out the 2 amounts that I purchased from the previous weekend. both were for around 280 Euros (320 chf).

Now, a short time later, I won with All Slots. It was not a great deal but it was winnings which I was happy with because I don't really have much luck with online casinos. I cashed out and waited for my winnings to hit my Skrill account. When it arrived, I was missing some of my winnings. After contacting chat help with All Slots, they told me that I was settling funds from my winnings because I did not have the funds in my bank account at the time of the purchase, or at the time that they tried to take my money from my bank account. I told them that the money had gone from my bank account from the credit purchase, I even uploaded them my pdf's confirming that the amounts were taken.

This is where it got a little annoying. Each time I was asking chat help what was happening, they told me that they would send my case to Operations Department. I think I have had at least 10 different emails from 10 different people telling me 10 different things. One sent me the dates of the transactions with the amounts including the order id numbers. The Order Id numbers were on my transaction confirmations through my bank which I emailed to them and yet they still are confused as to how to help me. One email from Operations Department told me 'after a thorough review of my account, my case had been resolved due to 'delayed billing', which means absolutely nothing to me.

This had actually already happened once early last year but I just thought that they knew what they were talking about and I never investigated it further.

I was basically being double charged through incompetence and now it seems that these chat help people are just people you can chat to but without actually getting any help. Chat help can't really do anything for you and their responses are quite arrogant. They use a little Jargon which I don't have a clue about, yet they use it like these things are part of the everyday vocabulary for casino users.

I am very disappointed with the service. Chat especially. After receiving the promise of a phone call and them asking me for convenient dates and times three times, still nobody bothers to call.

The games are fun in this Casino, the platform is a little iffy and once verified, you get your winnings in a good time frame, however, if something out of the ordinary happens, be prepared to go bald with Chat Help.

I attached files and highlighted the order id numbers which I was settling funds. The image I attached of the settlement fields, are actually showing less. To date, I have settled 500chf with my winnings PLUS paid from my bank account! The last time I spoke to chat, they told me that I still had an amount which I owe, outstanding. Incredible that they can not see that these amounts have been paid in and yet I owe THEM money. They also asked me to contact Sofort. This is ridiculous and lazy. Why do I have to do everything? All Slots are the service. Chat help are soooo lazy...... and slow to boot.
Status unsolved Ungelöst
CHF500