Casinia Casino - Withdrawals delayed by Casinia Casino

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Casinia Casino
vor 7 Monaten

Hello Ask gamblers, I am looking for help here. I had some money on Casinia and tried to withdraw. It is pending for more than 2 weeks. This is the 2nd time I have raised an issue with delayed withdrawal. I think they only process withdrawal once complaint has been raised through AskGamblers, this is really unfortunate and my trust in Casinia has reduced. They are a good casino but their delayed payments and slow response is a turn off. I was playing slots most of the time. I hope u will help me to get my money, as I can see a lot of other players also had the same problem with this casino.

My casinia Email: < email removed >

< full name removed >

Best regards

AskGamblers
vor 7 Monaten

Dear @Gigz,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

vor 7 Monaten

Dear Gigz,

Thank you for contacting us.

Kindly be informed that we are checking with relevant department and would get back to you as soon as we have any news from them.

Best Regards
Casinia Team

vor 7 Monaten

Dear Gigz,

We are happy to inform you that your withdrawal is complete and paid out on our side.

Best Regards
Casinia Team

AskGamblers
vor 7 Monaten

Dear @Gigz,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.