Casinia Casino - Withdrawals are not being processed

Dear Customer,

Thank you for reaching out.

Before the withdrawal can be processed, we need you to provide the following documents for verification:

- Photo of your ID.
- Photo of your proof of address.
- Mifinity transaction history for December.

Please upload the documents via the website in the relevant section of your profile (more details about the documents can be found there too). Thank you in advance.

Best regards,
Casinia.com

All of needed documents are already uploaded. I waiting for approve and proceed of withdraw.

Uploaded new files like Casinia Casino want in PDF file - screenshots of Mifinity transaction history for December.

Dear Casinia Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Casinia Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Customer,

Thank you for providing the documents.

We would like to inform you that your account is now verified. The withdrawal request was forwarded to be processed by the relevant department, and you will be additionally informed when it's processed. We appreciate your patience.

Best regards,
Casinia.com

Dear @MateuszC,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Withdraw finally recived. Problem resolved. Thnak you

Dear Customer,

Thank you for confirming receipt of the withdrawal.

Best regards,
Casinia.com

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.