Casinia Casino - Violations of terms and not closing my account due to gambling addiction

I report that the casino asked me for videos, which I promptly sent, and from there, they disappeared. I tried to make them a proposal, an agreement. In this agreement, I requested only 2,000 euros in reimbursement, and 1,000 would have paid me directly, but no one ever answered me.

Dear all,

This complaint has been reopened as per Casinia Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear All,

We would like to apologize for the delayed reply and to inform you that the customer's matter has been resolved internally and an agreement has been reached between the player and Casinia.com.

Therefore, we would appreciate it if the outcome of the current complaint will be reconsidered and marked accordingly.

Thank you for your consideration.

Best regards,
Casinia.com

Dear @Marquez1990,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Good morning ,

I communicate that the complaint has been satisfactorily resolved between myself and the casino managers.
For me it therefore turns out to be solved.

Sincerely
Marchetti Simone

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.