My first withdrawal request was more than 2 months ago.
Then after 2 weeks nothing happened, I wrote them the online support about my withdrawal then they said I needed to do a KYC I
said okay but on the website, I went to the KYC section it said: your profile is okay dont need to do anything, why I didn't get any notification about this if didn't write them they dont do anything... later it didn't change they never write me about my case when they need more documents or something
I have to tell them how is it going. Okay after that I sent every photo/document but then they needed more first they ask my id then they changed the details now they need a selfie with my ID and the website page in the background then they need my skrill etc so when some details change it cost a week because they are slow and I didn't get an update,
In the time after 1 month, they canceled my withdrawal without any notification of why it happened or etc then i redid the withdrawal which is still pending.
At this stage, they confirmed my id, my address, and my Skrill account, and they need a card statement from a card that I do have because it's from my Apple wallet which is added to my physical card. I sent them every detail about this and they said that the statement pdf is modified (in the time I made a Unibet account and used the same statement to confirm my address they did and accepted in 5 minutes maybe max 10 :D ). Only the file name was modified for the Casinia statement or something. Now I downloaded the same file from my NetBank and here is my case after two months we can't go forward.
There is no real leader or somebody who sees this and he/she said omg what are we doing how can it happen a case that is not solved in two months gives those documents and the whole process a day and start the withdrawal.... like this is how they care with the customers....
