Casinia Casino - Fraud Lies Deception and theft

Dear Customer,

We are pleased to inform you that your withdrawal has been completed.

We would like to thank you for your patience.

Have a lovely day.

Best regards,
Customer Service

Dear @muffbeards696,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hey askgamblers team,
I should have lodged this complaint earlier as finally there is some attempt by the casino to partially fulfil their end of the contract between us.

No the withdrawal has only been partially completed as I have indicated to the "support" team at casinia .

After waiting the last 3 weeks I was forced into withdrawing via crypto which is not optimal for myself...
this method has no fees attached on either end (casino/crypto platform) , yet the amount I received was well under the amount I should have received in my crypto wallet ...

According to various sources , the equivalent in USD that the casino sent at the time would have been between $198 - $201 (and is basically within that price range for the entire day as the market was not very volatile today)
That equates to $300 of my currency being paid , leaving $50 that has "accidentally" been overlooked by the scamming casino

Bear in mind some of the pictures are based on the current price which works in the favour of the casino, but at the time the amount they paid me was at least $50 less . I'm also waiting on compensation or at least interest based on the BTC price of when they legally should have paid out my winnings in accordance to our legally binding contract ...

Dear all,

This complaint has been reopened as per Casinia Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Customer,

Thank you for contacting us.

We would like to inform you that your request is currently being reviewed with the relevant team. You will be informed as soon as there is an update.

Best regards,
Casinia.com

Dear @muffbeards696,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.