Casinia Casino - Delayed payments from Casinia

Dear Casinia Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Now you see how bad is this Casino. There are not even responding, bcs they can't find any argument not to pay me out.
This was very helpfull.

Dear all,

This complaint has been reopened as per Casinia Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Aleks88

Kindly be informed that we are checking with relevant department regarding your withdrawals and we would get back to you as soon as we have any news from them.

Best Regards
Casinia Team

They just reopend this issue bcs i lost 10.000. And they don't want to look bad here. But in 25 years playing on casinos this is the worst one. After 2 months of waiting i naturaly as adected gambler waist the most of the money while waiting. This one can be just solved if casinia paid me my 11500 what should have been the case from beginning. They kept my money for 2 months. And in T&C is saying that i can get 7000€ per month payed out. This was not what happend i recieved 0 in 2 month. And now is almost everything gone.

Dear Aleks88

Please note that all of your pending withdrawals are complete and paid out on our side.

Best Regards
Casinia Team

Dear @Aleks88,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I havent recieved 11500 just 1500. But thats what they do wait for people to lose their money bcs they know there are week after 2 month waiting i collapsed but there terms and conditilns say that i should have got money way way before. They just want to resolve this problem with 1500 instead with 11500. They just waited until i lost my money and reopend request again. This is not fear and this will kot be closed for me. Why do you reopend it. Why should they have this privilage. To take my money and winn a batlle.

Dear @Aleks88,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid referring to the great part of the disputed amount (10.000 EUR). Please keep in mind that following all AGCCS Guidelines is mandatory.

As apparent from your latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed with the amount you successfully received (1.500 EUR).

We thank both parties for their assistance during the complaint process.