Casinia Casino - Delay Withdrawal

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Casinia Casino

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Kč 8000

vor 1 Jahr

Hello, please help me with my withdrawal request. I have been waiting for the withdrawal of money for 5 days, while the casino states a maximum of 3 working days in the terms and conditions. I wrote an email, unfortunately still no answer. I wrote a question twice on the live chat and you have to wait for the same answer each time, thank you for your understanding. I find this behavior very frivolous on the part of the casino. Can you please help me?

AskGamblers
vor 1 Jahr

Dear Casinia Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
vor 1 Jahr

Dear all,

This complaint has been reopened as per Casinia Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

vor 1 Jahr

Dear all,

We apologize for the delayed reply

The customer's withdrawal was paid out successfully on May 27th.

With this we consider the case to be resolved.

Best regards,
Casinia team

AskGamblers
vor 1 Jahr

Dear @Listr2310,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

vor 1 Jahr

Hello,
thanks for help. My withdrawal was paid out.

Thank you

AskGamblers
vor 1 Jahr

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.