Casinia Casino - Cannot ever verify my account

I sent this email on 26/2 and also never received a response at all.

Dear customer,

Thank you for reaching out!

Please be informed that we requested you to upload the documents once again, with several notes:

- Residence permit - Please provide another photo of just the document. Make sure the image is of good quality and all four corners of the document are visible.
- Passport - Please provide another photo of just the document. Make sure the image is of good quality and all four corners of the document are visible.

Feel free to upload the documents through the Verification section of your profile.

Sincerely,
Casinia Administration

Hi I've uploaded several copies of both and also emailed them too.

The quality of the images is very clear and all the text is visible. I spoke to someone on live chat who asked me to upload a selfie with both documents, which I have also done.

Those documents have also been rejected.

Can you please clarify what it is I need to do now?

It also only gives me the option to upload one document at a time.

After I've uploaded my passport I was told it was verified. Then I uploaded my residency permit and I was then asked for my passport again. So it goes around in circles each time.

I also have never received a single email from your department explaining anything that I need to do.

On live chat they tell me to wait for the email each time and don't clarify any further information.

Dear customer,

We are happy to inform you that your account was verified.

However, we kindly ask you to provide us with your Thailand residence permit card when you receive it, in order to avoid any potential account complications.

With this we believe the case to be resolved.

Thank you for your co-operation.

Sincerely,
Casinia administration

Dear @cuki777,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi, I did previously send in my residence card, was there an issue with it?

Thanks, Isaac

Dear customer,

As of now, there is no issue, your account is verified.

Let us know if we can assist with anything else.

Sincerely,
Casinia Administration

Dear @cuki777,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

OK so if my account is verified do I still need to send the residence permit?

Thanks, Isaac

Dear customer,

The account is verified.

In case further documentation is required, we will let you know.

Sincerely,
Casinia administration

Dear @cuki777,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.