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Von oli1021
vor 1 Jahr

Good day

I've been waiting for 5 business days now for my withdrawals. I have three pending withdrawals which total $2000 (750, 750, 500) 1250 was submitted on February 1st 2025 and the remaining 750 was submitted the following day.

They say on their website all withdrawals are done within 3 days.

I played no bonuses and they say I don't require to KYC...

Am I getting scammed? Any help would be much appreciated.

Thank you

Unseriöses Casino Cashed Casino
Betrag $2000

Diskussion

User name

Dear @oli1021,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear oli1021,

We are pleased to inform you that your withdrawal requests have been completed.

Kind Regards,
Cashed Casino Team
User name

Dear Cashed Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name
Dear all,

Thank you for reaching out!

Please be informed that the customer's withdrawals will be processed as soon as possible.
We will keep you duly informed if any additional information is required.

Best regards,
Cashed team

Cashed Casino Beschwerde-Statistik

Gelöst 27 / 28
Durchschn. Betrag $2,101
Durchschn. Dauer 5 Tage
Durchschn. Antwortzeit 2 Tage
Failure to comply with Self exclusion request
On February 8, 2025, after losing thousands of dollars on Cashed Casino, I asked for my account to be permanently closed because I developed a gambling problem (See Document 1). Based on their terms and conditions and gambling industry basic standards regarding safe gambling, they agreed to my request.

On April 30, 2026, out of nowhere and without warning, I received a marketing email from them mentioning a special offer (See Document 2). It appears my account had been reopened, without any intervention on my part, the whole in clear violation of my request and all basic safe gambling protocols.
Unfortunately, after receiving their promotional email, I relapsed and lost 3125$ (See Document 3).

The first time I played on Cashed Casino, I lost a considerable amount of money. It was my mistake, I lived with the consequences and tried to rebuild my life. But after informing them of my gambling addiction and asking them to permanently close my account, it was their responsibility to assure the permanent closure of my account and to not solicit me with marketing emails.

I reached out to them and asked for a fair resolution but to no avail (See Document 4). This response was surprising considering that this situation is a clear and serious violation of basic safe gambling protocols. The unwarranted and unjustified denial of responsibility combined with the seriousness of the violation warrants for an symbolic sum of $500 as compensation for the trouble and inconvenience caused by Cashed Casino.

I am not looking to profit off the situation. I want to be made whole for their failure.

In conclusion, I am requesting to be refunded for all the deposits I made after I received from them, against my unequivocal request for permanent self-exclusion, several unprompted promotional emails, which have caused me to relapse, the whole representing an amount of $3125. In addition, I am requesting an additional amount of $500 as fair compensation for the trouble and inconvenience suffered. In total, my claim is for an amount of $3625.

Thank you.
Chart Pointer
81h übrig
$3,125