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Delayed withdrawal from the casino


vor 2 Monaten

I am writing to file a complaint regarding a delayed withdrawal from Cashed.com.


I requested a withdrawal on March 26, 2026. As of today, the funds have still not been received. It has now been significantly longer than the stated processing time of 3–5 business days.


I have contacted customer support multiple times via email and live chat. Each time, I receive the same generic response stating that my withdrawal is “being processed” and that I should wait. However, no clear timeframe or meaningful update has been provided.


This situation is extremely frustrating and concerning, especially since there is no transparency or accountability from the casino’s side.


I would like to request immediate action on this matter and a clear update regarding the status of my withdrawal.


If this issue is not resolved promptly, I will be forced to escalate further through additional complaint platforms



I kindly ask AskGamblers to assist in resolving this issue as soon as possible.

Unseriöses Casino Cashed Casino
Betrag $2500

Diskussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Should the player face issues with any oustanding withdrawal requests or payments which were not part of the present case or payments referring to another casino operator, the player is welcome to submit a separate complaint.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-1
Dear Cashed Casino Team,

Thank you for your update and for processing the previous withdrawal requests, which I confirm have been successfully received in my account.

At the moment, I have completed two additional withdrawal requests, and a remaining amount of 1500 is still pending. I will be submitting the final withdrawal request tomorrow in accordance with the daily withdrawal limit.

I appreciate your efforts in prioritizing these transactions and kindly ask you to continue expediting the processing of the remaining withdrawals. I look forward to your confirmation once all payments have been completed.

Thank you for your cooperation.

Best regards,
Abdullah Almutawa
User name loyalty-level-1
Dear AskGamblers Team,

Thank you for your response.

I confirm that I have successfully received all previously processed withdrawals.

However, I still have three remaining withdrawal requests pending. As per the casino’s withdrawal limits, these are being processed across multiple days.

I kindly ask the casino to ensure that these remaining withdrawals are processed on a daily basis without any further delays, as already escalated.

Please proceed with completing all pending payments as soon as possible.

Thank you for your assistance
User name
Dear Ahhm88m

We are pleased to confirm that your previous three withdrawal requests have now been successfully processed and paid out from our end. Depending on your banking institution, the funds should reflect in your account shortly.

Regarding your three currently pending withdrawals, please be advised that we have escalated these requests to the relevant department for priority processing. Our team is working to ensure these are completed as quickly as possible.

We appreciate your continued patience and will notify you as soon as further updates are available.

Best regards,
Cashed Casino Team

Cashed Casino Beschwerde-Statistik

Gelöst 27 / 28
Durchschn. Betrag $2,101
Durchschn. Dauer 5 Tage
Durchschn. Antwortzeit 2 Tage
Failure to comply with Self exclusion request
On February 8, 2025, after losing thousands of dollars on Cashed Casino, I asked for my account to be permanently closed because I developed a gambling problem (See Document 1). Based on their terms and conditions and gambling industry basic standards regarding safe gambling, they agreed to my request.

On April 30, 2026, out of nowhere and without warning, I received a marketing email from them mentioning a special offer (See Document 2). It appears my account had been reopened, without any intervention on my part, the whole in clear violation of my request and all basic safe gambling protocols.
Unfortunately, after receiving their promotional email, I relapsed and lost 3125$ (See Document 3).

The first time I played on Cashed Casino, I lost a considerable amount of money. It was my mistake, I lived with the consequences and tried to rebuild my life. But after informing them of my gambling addiction and asking them to permanently close my account, it was their responsibility to assure the permanent closure of my account and to not solicit me with marketing emails.

I reached out to them and asked for a fair resolution but to no avail (See Document 4). This response was surprising considering that this situation is a clear and serious violation of basic safe gambling protocols. The unwarranted and unjustified denial of responsibility combined with the seriousness of the violation warrants for an symbolic sum of $500 as compensation for the trouble and inconvenience caused by Cashed Casino.

I am not looking to profit off the situation. I want to be made whole for their failure.

In conclusion, I am requesting to be refunded for all the deposits I made after I received from them, against my unequivocal request for permanent self-exclusion, several unprompted promotional emails, which have caused me to relapse, the whole representing an amount of $3125. In addition, I am requesting an additional amount of $500 as fair compensation for the trouble and inconvenience suffered. In total, my claim is for an amount of $3625.

Thank you.
Chart Pointer
82h übrig
$3,125