Campeonbet Casino - Deposit simply disappeared, still no responses after 10 days

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KEFFY11 Belgien
Veröffentlicht am 9. Dezember 2018

Hello since 30/11 I have made a deposit with cashlib which was never on my account.
It tells me code has well been used so I sent the code and the message error I got.
Since then on chat they tell me kyc has to verify and no news always same answer you have to wait.
So 25 euros disappeared I dont know where??
No answer to emails and chat tells me to wait it is now 10 days

Veröffentlicht am 9. Dezember 2018

Dear customer,

We are extremely sorry for the delay and we apologize for any inconvenience. The amount of 25 EUR is now credited into your account.

If you need further assistance, please do not hesitate to contact us. Otherwise we are happy to agree that your complaint is now resolved.

Kind Regards,

Campeonbet Team

KEFFY11 Belgien
Veröffentlicht am 9. Dezember 2018

Thank you case is solved

KEFFY11 Belgien
Veröffentlicht am 9. Dezember 2018

I find it sad to have to file a complaint to get an answer within the hour and chat operator was rude
totally ignoring my questions. So close my account thank you

Veröffentlicht am 10. Dezember 2018

Dear customer,

We apologize for any inconvenience. We hope that the issue is now resolved.

If you need further assistance, please contact us via live chat or email and we will do our best to help you.

Kind Regards,

Campeonbet Team

AskGamblers
Veröffentlicht am 10. Dezember 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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