Dear askgamblers Team,
First of all I wanna tell you - tell the public - the casino won’t let you start kyc verification process before you initiate a withdrawal. After I sent my withdrawal request 500€ (I would like to withdraw my total winnings of 1.800€ but the only available service for my - bank transfer - is limited at 500€ ?!?!?).
Anyway 4,5 days after the initiation - the request status was „processing“. At that point I contacted the support. (Which has responded fast all times.) the support couldn’t help me and escalated my issue to the relevant department.
After another day had passed I was asked to process the kyc verification process (I’d, proof of address, bank transaction history).
Id and address have been accepted fast.
Bank Transaction has been pending for another 1.5 days. After another correspondence the support team requested: „You need to download your bank transaction history for February with all incoming and outgoing transactions. As you have sent us an unclear transaction history, it has been rejected.
Please upload the following transaction history requested by us. The document must be completely legible and nothing must have been redacted or censored.“
I have uploaded my common bank statement which I used on 20 other casino services or more.
I have uploaded another bank statement, proofing my iban my name and the deposit on the casino and is up to date.
Still the support refuses my verification.
Will you help me plz?
I have the feeling, I am getting scammed.
