Boomerang-bet Casino - Refuse to validate non custodial wallet

Dear Boomerang-bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Joselitormb,

We regret to learn about your situation.   

We would like to inform you that we are currently investigating this matter in response to your concerns.

We will make every effort to assist you and provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it.

Best regards,  
Boomerang-Bet Casino team.

Hi, with 24h left to answer, I still didn’t have any reply from your part.

Dear Joselitormb,

Following a review of your account with our relevant team, we kindly suggest you to provide us your selfie photo holding your ID document with our website in the background.

Additionally, we would also need your proof of crypto deposit and proof of ownership of crypto wallet.

You can either upload the aforementioned documents or attach and send us via same email which we have sent you on January 25, 2026.

We respectfully recommend that you upload or attach the documents in PDF format through the verification tab in your profile or via email.

Additionally, please ensure that the document has not been edited or modified. Kindly upload the PDF in its original form. Thank you.

We are looking forward to your update

Kind regards,
Boomerang-Bet Casino team.

Dear Adam,

I would like to clearly clarify the technical situation regarding the non-custodial crypto wallet, as this seems to be the core of the ongoing issue.

The wallet used is a non-custodial (decentralized) wallet, meaning:
• It is fully owned and controlled by me
• I am the sole holder of the private key
• There is no third party or provider capable of issuing ownership documents

For this reason, non-custodial wallets cannot generate PDFs, account statements, or ownership certificates. Such documents only exist for custodial wallets or centralized exchanges, where a third party manages the wallet.

Wallet ownership – cryptographic proof

Because of the above, the only technically valid method to prove ownership/control of a non-custodial wallet is a cryptographic signature, which I have already provided.

The details are as follows:

Wallet address:
TAXQMY­sCR­nz5­SyK­ZP2­afY­U7f­bvx­vrFjrk8

Signed message / signature:
0xe0ef­5f9­611­9a8­05f­063­de5­4cd­837­9a4­b04­a27­22d­49b­44c­feb­cee­7a0­7ee­0d8­8d7­439­68a­3b5­7a8­348­ba2­0e1­13f­64c­706­84d­d9c­82c­efa­855­695­b3b­17d­96d­687­5f0d1b

This signature was generated using the private key of the wallet and can be independently verified using the public Tronscan verification tool:

https:­//t­ron­sca­n.o­rg/­#/t­ool­s/v­eri­fy-sign

A valid signature cryptographically proves control of the private key, and therefore control and ownership of the wallet. There is no stronger or alternative proof for this wallet type.

Proof of deposit

In addition, I have already provided full proof of the crypto deposit:

Transaction hash (TXID):
29493d­73a­b11­16c­1db­cda­fe9­ceb­c9d­879­bcd­820­e9c­932­4d5­1dd­146­823­6c4023e

Transaction link:
https:­//t­ron­sca­n.o­rg/­#/t­ran­sac­tio­n/2­949­3d7­3ab­111­6c1­dbc­daf­e9c­ebc­9d8­79b­cd8­20e­9c9­324­d51­dd1­468­236­c4023e

This transaction clearly shows the funds originating from the same wallet address mentioned above.
A screenshot of this transaction was also provided.

⸻

Given the above, requesting a “PDF document” or similar proof for this wallet is technically impossible and not something a non-custodial wallet can produce.

This is the basis of my complaint: despite providing valid cryptographic proof of ownership and full on-chain proof of the deposit, I continue to receive repeated requests for documentation that cannot exist for this type of wallet.

I kindly ask that the verification be assessed according to the technical reality of non-custodial wallets, and that my on-chain proof be properly reviewed.

Kind regards,
Jose

Hello AskGamblers team,

I would like to provide an update on my case with Boomerang.bet.

Following my previous messages, I have now fully documented and sent to the operator the exact instructions required to verify ownership of my non-custodial (decentralized) crypto wallet, including:
• The wallet address
• The signed message
• The cryptographic signature
• Step-by-step instructions explaining precisely how these three elements must be entered into Tronscan in order to verify the signature and prove control of the wallet

This verification method is the industry-standard and only technically valid way to prove ownership of a non-custodial wallet.

In addition to this, I have also provided all KYC-related items requested by the operator, including:
• A selfie holding my ID document, with the operator’s website clearly visible in the background

Furthermore, in order to demonstrate full cooperation and transparency, I am now also recording a video in which:
• I appear personally
• My ID document is visible
• The operator’s website is visible in the background
• My mobile phone is shown displaying the wallet used for the deposit
• The transaction corresponding to the deposit (TXID) is shown directly from the wallet / blockchain explorer

Although a video is not required for non-custodial wallet verification from a technical standpoint, I am providing it in good faith to remove any remaining doubt about control of the wallet and origin of funds.

At this point:
• All standard KYC checks have been completed
• Full on-chain proof of deposit has been provided
• Valid cryptographic proof of wallet ownership has been provided
• Clear instructions on how to verify the signature have been sent to the operator

I respectfully request AskGamblers’ assistance in ensuring that the operator properly reviews the evidence already provided and proceeds accordingly.

Thank you for your support.

Kind regards,
Jose

Just a message to remember that I sent you all that you requested for the validation of the documents.

Selfie with your site ongoing behind me and my ID.

Video doing the same and showing my wallet.


Details of a signature on made with this wallet.


Again this non custodial are not possible to verify with a document, check with your crypto expert team this please and we could find something to make you aware of this.

Thanks in adv

Dear Boomerang-bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Joselitormb,

Thank you for sharing the requested documents. We have forwarded the documents to our relevant department and we should be able to provide you with an update at the earliest as possible.

Thank you for being so patient with us! We really appreciate it.

Kind regards,
Boomerang-Bet Casino team.

With 28h left to answer, I still didn’t get validate the documents or any news from Boomerang

Dear Joselitormb,

We kindly advise you to please provide us the proof of ownership of the crypto deposits and crypto wallet on screenshots via email we sent you recently.

Please note that we are unable to accept files in MP4 format.

We are looking forward to your update.

Kind regards,
Boomerang-Bet Casino team.

Hi

I sent the proof of this in screenshot, waiting answer.

Dear Joselitormb,

We kindly advise you to please provide us the proof of ownership of the crypto deposits and crypto wallet on screenshots.

Please note that we are unable to clearly view the details in the previous screenshot. Please open the PDF zoom in a bit. Please also make sure all the details are clearly vissible and covered within the screenshot and nothing is missed out.

We are looking forward to your update.

Kind regards,
Boomerang-Bet Casino team.

The screenshot zoomed was shared once again

Dear Boomerang-bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Joselitormb,

Thank you for your patience.

We have successfully shared these details with the relevant team for a more in-depth review. We are currently checking the status of your case with them and will notify you the moment an update becomes available.

We apologize for the delay and are working to resolve this as quickly as possible.

Kind regards,
Boomerang-Bet Casino team.

Dear Boomerang-bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Boomerang-bet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Joselitormb,

We are following up regarding the required documentation for your account. Please be advised that the materials provided thus far do not match the deposit amount in question.

To resolve this matter, we require proof of deposit that precisely matches the transaction amount. Please provide screenshots demonstrating proof of ownership of the cryptocurrency deposits and the associated crypto wallet. Please note that we cannot accept files in MP4 format.

We remain committed to resolving this issue once the correct documentation is received.

Kind regards,
Boomerang-Bet Casino team.

Dear @Joselitormb,

The AskGamblers Complaint Team is kindly asking you to assist the Boomerang-bet Casino team further and send the required info.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process, therefore please make sure to confirm by posting the public message if you have provided requested information.

Should you refuse sending the required info, or fail to confirm, we will have no other choice but to reject the case and recommend you forwarding it to the relevant regulatory body.

Thanks for your cooperation.

Hi both Askgamblers and Boomerang bet, as answer to Adam I sent these screens of the wallet with my name shown all of the details asked. Should be enough to unlock the situation.

Thanks

Dear Boomerang-bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear Joselitormb,

We kindly ask for your continued patience as we await an update from the relevant department regarding your request.

Please be assured that we are working to ensure compliance with all necessary protocols. We are making every effort to resolve this matter as expediently as possible.

We sincerely appreciate your patience during this time. Thank you for your understanding.

Kind regards,
Boomerang-Bet Casino team.

Complaint about to expiry, still no answer by Boomerang bet

Dear Joselitormb,

We have received your email and forwarded to our relevant team for further review. Therefore, we believe we should be able to provide an update at the earliest as possible.

We sincerely appreciate for your continued patience. Thank you for your understanding.

Kind regards,
Boomerang-Bet Casino team.