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Boomerang-bet Casino - Extreme withdrawal delay

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Boomerang-bet Casino

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€ 88

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HoYeonRyu Irland
vor 2 Wochen

I requested a withdrawal of 88 Euros on April 22nd and was informed that it would take up to 96 hours.

As of the 28th, the withdrawal has not been processed, and all the live chat representatives have only offered promises to expedite the process, showing no improvement.

Although this is my first withdrawal request, it is not my first deposit, so I have not received any bonuses, nor are there any remaining verification steps on my account.

I feel extremely bad that a withdrawal of just 88 Euros is being delayed for nearly a week without any clear reason, despite the casino clearly stating that it would take up to 96 hours.

Please resolve this as soon as possible.

vor 1 Woche

Dear HoYeonRyu,

Thank you for contacting us.

Please, kindly provide us your registered e-mail in order to locate your account and check the matter as soon as possible.

Thank you for your cooperation.

Best regards,
Boomerang-bet Team

AskGamblers
vor 1 Woche

Dear Boomerang-bet Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

vor 1 Woche

Dear HoYeonRyu,

We kindly inform you that your withdrawal has been completed.

Excuse us for the inconvenience caused from this delay.

Thank you for your understanding.

Best regards,
Boomerang-bet Casino

AskGamblers
vor 1 Woche

Dear @HoYeonRyu,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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  • 14 von 16 Gelöst
  • 1 Tag Durchschn. Antwortzeit
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