Boomerang-bet Casino - Unpaid winning

Dear Boomerang-bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Player,

Thank you for contacting us.

Please be advised that the relevant department is currently reviewing your case.

Rest assured that we will notify you promptly once there is an update.

Kind regards,
Boomerang Casino Team

Nothing is resolved, I'm still waiting for a win. When they pay, I'll write that they paid, but I'm still waiting.

I've been waiting since April 20, 2026 for my prize! How long do I have to wait? And should I write here every day that they haven't paid?

Can I ask Relax Gaming to shut down Boomerang-Bet slots?

Dear Player,

Thank you for reporting it and rest assured that we will clarify this matter.

Unfortunately, based on the information you provided, we are unable to find the game/ bet in your balance flow.

To check further regarding the missing winnings, our team requires the following details:

- Name of the Game
- Game Provider
- Your balance before the bet
- Time of the bet
- Bet amount
- Win amount
- Bet ID

You can check your gaming activity from your profile under the history section.

Kind regards,
Boomerang Casino Team

You have everything here on the page, I have sent everything to you several times and here on AskGamblers as well, how many times do I have to send it? Are you blind? Can't you see it up here?

You have everything here for screening, so don't prolong it any longer.

I've been waiting for a long time! You're just making fun of people!

As far as I know, in 2023 you wrote that only screening is enough to pay out the winnings..So that was a lie?

and I know that when it's a large sum of money, it will be deliberately economized,You have it set up like that, right?even according to the people who write on the page that you have a problem with the payout, which is manipulated

All evidence was submitted on day 1. Your repeated requests for the same data are considered stalling tactics.

@AskGamblers Mediation Team: Please note casino is not reviewing provided evidence. I request escalation to Relax Gaming provider to suspend games until this is resolved.

I expect payment processing within 48 hours, not another 96h delay.

Repair on Apollo

I don't like this factual argument, after 46 hours I'm going to the Czech Police.

Dear Player,

Thank you for your patience while we investigated your report.

Please be advised that, based on the information currently provided, our team has been unable to locate any record of a bet or activity on Boomerang-bet from April 20.

To conduct a more in-depth investigation into these missing winnings, our relevant team requires the specific details previously requested. Please provide the following:

- Name of the Game
- Game Provider
- Your balance before the bet
- Time of the bet
- Bet amount
- Win amount
- Bet ID

You can find this information in your gaming activity under the History section of your profile. Once we have these specific details, we will be happy to look into this matter further for you.

Kind regards,
Boomerang-bet Casino Team

I'm going to the police tomorrow, this is going nowhere, please AskGamblers escalate this, they have everything written on their page. I'm delaying on purpose!

Tady máš překlad do angličtiny:

Game_: MYSTERY APOLLO II - Game ID / Identifier_: `5df96­201­643­d42­dfb­4c1­289­427­104ced
Date_: April 20, 2026 21:52:57 -
Bet_: 400.00 CZK -
Win_: 177,464.35 CZK

Boomerang-Bet, can you read? All the information is on the page, did you go to school? I don't think so

You're going against yourself. I'll write reviews everywhere today, I'm still waiting for the win!!!

You have everything above, Mr. Blind (Boomerang-Bet)

complaint sent to Curaçao as well, if payment is not made within a few hours, I will write to FINTRAC for withholding money!

Good morning Casino Boomerang! Just so I don't forget, I've just written a complaint to the Tobique gaming commission.

Dear all,

We regret to inform you that following the submitter's confirmation that the issue, subject to this dispute, has already been raised with the relevant regulatory body and, taking into account the fact that the parties did not reach a mutual agreement of settling the dispute, the AskGamblers Complaint Team has no other option but to close this complaint as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly. 

As soon as the AskGamblers Complaint Team is notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.