Boomerang-bet Casino - Not giving me my withdraw

Just check by the name of cloud i have already give review on trustpilot

Dear Boomerang-bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Dear all,

This complaint has been reopened as per Boomerang-bet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Customer,

Thank you for reaching out.

We would like to inform you that verification needs to take place before the withdrawals can be processed.

As we can see, you provided us with your proof of address document today, and it was forwarded to be checked by the relevant department. We will inform you in case of any updates.

Best regards,
Boomerang-Bet.com

Dear Customer,

Thank you for your patience.

Unfortunately, the document that you provided could not be approved, as it is for the period of 01.01.2­02­3-0­1.0­1.2024.

Therefore, we would like to kindly ask you to provide us with the following:

- Proof of address document that is not older than 6 months.
- Explanation in regards to the address mismatch between provided documents and details filled during registration.

You can provide the files to suppor­t@b­oom­era­ng-­bet.com. Looking forward to your reply.

Best regards,
Boomerang-Bet.com

Dear @Cloud9222,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required verification paperwork has already been sent to the Boomerang-bet Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

I have send you June 2024 Account statement and you did not even approve that the address is different because i have 2 houses and for that i have to mention 2 address so i only mention city name so tell me should i upload bank statement here which will prove AND complete KYC You accept My id card you accept my selfie so what is with bank statement which is difficult to read and you making it late.I email you you dont answer on the chat you said we dont have details and this way it has been around 3 weeks

Dear Customer,

Thank you for providing us with the documents, they were forwarded to be checked by the relevant department. We will let you know in case of any updates.

Best regards,
Boomerang-Bet.com

Dear Customer,

We would like to inform you that your account was verified on 22.07.2024 and your pending withdrawals were processed from our side on 23.07.2024.

Best regards,
Boomerang-Bet.com

Dear @Cloud9222,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.