Boomerang-bet Casino - Account reopened after self exclusion Casino

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Boomerang-bet Casino

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€ 945

vor 2 Monaten

Hello everyone,


I'm a father of three children who've been addicted to sports betting and casinos for over 15 years. Gambling has ruined my life, and I'm trying to get out of it.

After seeing that the Boomerang-bet site is highly rated on social media and websites, I decided to register on March 24, 2025, still with this damn idea of ​​recovering my colossal losses.

On March 29, just a few days after losing over €1,000, I decided to call it a day and clearly told the site via chat and email that I wanted my account permanently closed due to gambling addiction. The site immediately closed my account. However, being weak-minded and a compulsive gambler, I requested that Boomerang reopen the site and wondered if I was really responsible. However, the general conditions stipulate that the reopening of an account for someone addicted to sports betting and casinos cannot be allowed. They reopened my account anyway, and from March 30th to April 5th, I lost another 945 euros!!

They know perfectly well that I'm a compulsive gambler and a big loser who can't control himself.

On April 7th, 2025, I asked the casino why they reopened my account. They told me it was because I asked them, but they should never have let me get close to the hell of gambling again!!

Today, I'm requesting reimbursement for the losses between April 30th and 9th, i.e., 945 euros, an amount I would never have lost if they had kept my account permanently closed.

Boomer­ang­-be­t01­01.com is a respectable, reliable site, and I'm sure they will demonstrate professionalism, responsibility, and humanity when dealing with a man who is sick of gambling.

Thank you all.

vor 2 Monaten

Dear Riko92,

Thank you for reaching out to us.

We are deeply sorry about your situation.

Your request is currently being examined by the relevant department, once we have an update you will be notified.

Best Regards,
Boomerang

vor 2 Monaten

Hello Boomerang, Thank you very much for your feedback. I'm sure we'll find a solution together. I've suffered from this illness for a very long time, and I have periods where I have nothing, then periods of relapse. I didn't create a second account, but you reopened my player account even though I asked to close it due to gambling addiction. Thank you for the resolution; you'll come out of it stronger! Best regards,

vor 2 Monaten

Dear Riko92,

We apologize for the delay.

As soon as we have an update regarding your request, we will reach out to you.

Best Regards,
Boomerang-Bet Casino Team

vor 2 Monaten

Hello, Thank you for your message and for your efforts to resolve this issue. Sincerely,

vor 2 Monaten

Dear Riko92,

We are still looking into your request.

As soon as we have an update regarding your request, we will reach out to you.

We apologize again for the delay.

Best Regards,
Boomerang-Bet Casino Team

vor 2 Monaten

Hello Boomerang-Bet Thank you for your feedback. I hope your next update will resolve this issue. Best regards,

vor 2 Monaten

Dear RIKO92,

We apologize for the delay.

We want to reassure you that our team working on your request.

Once we have an update, we will inform you.

Best Regards,
Boomerang-Bet Casino Team

vor 2 Monaten

Hello, Thank you for your feedback. I trust you to resolve my problem. Thank you.

vor 2 Monaten

Dear RIKO92,

Thank you for your patience.

We have forwarded to your email a refund offer based to the period your account was reopened.

Please check it and let us know how to proceed.

Best regards,
Boomerang-Bet Casino Team

vor 2 Monaten

Hello, Thank you for your feedback. I have just sent you the requested information.

vor 2 Monaten

Dear RIKO92,

Thank you for your patience.

We have sent you the waiver via email.

Please follow the instructions on the email, once we have it we will initiate the refund.

Best regards,
Boomerang-Bet Casino Team

vor 2 Monaten

Hello, I have sent you the waiver. Please proceed with payment.

Best regards,

vor 2 Monaten

Dear RIKO92,

Thank you for your patience.

We have initiated the refund.

We will let you know when it is processed.

Best regards,
Boomerang-Bet Casino Team

vor 2 Monaten

Hello, Thank you for your reply. I haven't received any payment yet. Please prioritize processing. Sincerely,

vor 2 Monaten

Dear RIKO92,

Thank you for your patience.

I am happy to confirm that your refund has been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to your bank standards.

If you have any more questions, please let us know.

Best regards,
Boomerang-Bet Casino Team

AskGamblers
vor 2 Monaten

Dear @Riko92,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

vor 2 Monaten

Hello everyone

Thank you problèm is resolved thank you all

AskGamblers
vor 2 Monaten

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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  • 1 Tag Durchschn. Antwortzeit
  • 1 Woche Durchschn. Lebensdauer
  • 1,749 USD Durchschn. Betrag

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