Beschwerde #9 BonusBet Casino

Bonusbet Casino Withholding Payment

Von Sleepy11

vor 2 Jahren

Hi there.

I hope you are well.

Bonusbet have been withholding a withdrawal since the 13th August.

The account has been fully, extensively, verified. I have had a withdrawal before.

I have followed this up with them multiple times by email, only to be told it will be processed, but then it never is.

I have also made a formal complaint.

The withdrawal is for €1000. I also have another €503 waiting in the account once this withdrawal has been processed (There is a maximum limit of €1000 per withdrawal), making an overall total of €1503 outstanding.

Any help you could give would be much appreciated.

Thank you.

Unseriöses Casino BonusBet Casino

Grund Verzögerte Auszahlung

Betrag €1503

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

vor 2 Jahren

Dear BonusBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Sleepy11

• Portugal

vor 2 Jahren

I would like to provide an update.
I received €1000 from the operator earlier.
There is now €503 outstanding.
Thank you.

BonusBet Casino Beschwerde-Statistik

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Durchschn. Antwortzeit 2 Tage

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