Beschwerde #15 BonusBet Casino

Stalling with the withdrawal processing

Von Juisperi

vor 2 Jahren

I have made an withdrawal request for 1000€ one week ago (12.10). I have fully verified account, last document asked was sent 11.10.

I asked for an update saturday 14th via email and the answer was that it is approved and waiting to be processed which should be shortly. Nothing has happened, it still shows as pending balance on My account. I have asked for an update and got told same thing multiple times, that it is waiting for processing.

I have additional 450€ on the account, since they don't allow more than 1000€ per withdrawal. I tried to attach some photo evidence here but it won't let me.

Unseriöses Casino BonusBet Casino

Grund Verzögerte Auszahlung

Betrag €1450

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Juisperi

vor 2 Jahren

Got paid the second withdrawal aswell, so case IS resolved!

Juisperi

vor 2 Jahren

I have got first withdrawal paid to me, still waiting for the rest of the money (500€) which i put in a request in at 20.10. Asked about it yesterday and its waiting to be processed

AskGamblers

• Support Team

vor 2 Jahren

Dear @Juisperi,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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