Beschwerde #4 BonusBet Casino

Delayed withdrawal

Von Markus S.

vor 2 Jahren

Hello,

After I sent all documents to verify my account they told me my account is fully verified now. I sent a withdrawal request the next day they declined my withdrawal and said they need a selfie of me holding my bank card next to my face, which I send too. After that I sent another withdraw request, it's been now 2 days and still pending.

Today I wrote again the support and he told me that everything is fine and IT will be finished today. Today is over and they told me they have an update "very soon" whatever that means.Well, it's still on pending :)

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Grund Verzögerte Auszahlung

Betrag €500

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Markusst93

• Österreich

vor 2 Jahren

Hello,

As i told you in the email i got the money today,you can close this complain

Thank you for the help

AskGamblers

• Support Team

vor 2 Jahren

Dear @Markusst93,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

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