Beschwerde #5 BonusBet Casino

Trouble with my withdrawal

Von Patu_94

vor 2 Jahren

I have €25001.28 in casino winnings. Winnings are won without bonuses. I have made a repatriation on July 3, 2023 and it is still being processed.

I have inquired about the matter from customer service, where they apologize and appeal for urgency. I have successfully verified the game account before and made two withdrawals before, but after winning bigger the withdrawals stopped.

In addition, I am worried about the €5,000 win limit within 24 hours in the terms of use at the casino. Is this even legal, I think it shouldn't be.

Unseriöses Casino BonusBet Casino

Grund Verzögerte Auszahlung

Betrag €25001.28

Diskussion

AskGamblers

• Support Team

vor 2 Jahren

Dear BonusBet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Patu_94

vor 2 Jahren

is this even legal? I have the same feeling that €15,000 was just stolen from me

Patu_94

vor 2 Jahren

I informed them that I have filed a complaint against them and received this response.

BonusBet Casino Beschwerde-Statistik

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Durchschn. Betrag $5,336

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Durchschn. Antwortzeit 2 Tage

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