Beschwerde #378 Betway Casino

Money not deposited in Betway account and no refund either

Von sonali12345

vor 3 Jahren

I deposited RS 6420 on 19 Sep 2022. Money Deducted from my account but not added to my Betway account. I contacted right away they it will be refunded within 14 days. I waited 14 days and got no refund and contacted my bank and Betway again.

Bank said Money debited from their side and beneficiary got the amount and asked me to get statement from receiver. But Betway refused to provide me statement and registered my complaint.

From almost 30 days they are saying that their payment processor still processing from transaction. They are not even providing me any time frame. It's been 40 days.

Unseriöses Casino Betway Casino

Grund Einzahlung nicht gutgeschrieben

Betrag ₹6240

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear @sonali12345,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Betway Casino

• Representative

vor 3 Jahren

Hi, SONALI12345.

As per our previous conversation we advised the confirmation letter you provided could not be accepted.

The previous confirmation letter you provided from your bank did not specify the amount of the transaction. The letter was also referring to a transaction that took place on the 20th of September. You would need to provide us with a new confirmation letter for us to further look into this.

Regards,

The Betway team

sonali12345

vor 3 Jahren

I already provided everything. They are asking for same details again

AskGamblers

• Support Team

vor 3 Jahren

Dear @sonali12345,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if the required paperwork has already been sent to the Betway Casino team accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process. Should you refuse sending the required verification paperwork or fail to update your complaint in a timely manner, we will have no other choice but to reject the case and recommend you to forward it to the relevant regulatory body.

Thanks for your cooperation.

Betway Casino Beschwerde-Statistik

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Durchschn. Betrag $6,177

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Betway - Account geschlossen

Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
Frank

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So I have been waiting since 24th jan for my withdrawl to be processed and yet still have no recieved my funds.

The amount is £20,668.52

I have been sent around in circles being told one thing than another.

I sent documents and was told i was successfully verified.
But the withdrawl was still delayed.

An agent then was really helpful and requested a timeframe seems it was already overdue.

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I waited days for another link which worked and I did It right away.

Now Im back to sqaure one of being told to wait which I do then told to wait longer again.

Now today my account has been locked. So I asked this morning why and was told although its not yet being reviewed it can be closed during review...
So which is it I ask?

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No consumer is happy about funds being withheld for no valid reason.

The agent then closed the chat on me which I think is disgustingly rude.

Under the Gambling Commission rules and the Consumer Rights Act 2015, players have the right to withdraw deposited funds and winnings at any time without unreasonable delay or restriction.

I would most certainly say this has been unreasonable. I sent all my documents for verification right away and its been delayed as much as possible, using any reason they can come up with.

I have all chats screenshotted but haven't uploaded due to the large amount.

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1. Failure to Process Payments
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2. Non-Existent Live Chat Support
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3. Automated Email Responses (Bot Interference)
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PD: I used ia because dont speak inglish thenkiu for you help

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Please note this account will remain closed."

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