Beschwerde #426 Betway Casino

Deposit of RS 1000 not credited in my account

Von Priyank S.

vor 3 Jahren

Dear Betway team,

On 25th march 2023 at 04:05 am IST, I made deposits using the UPI24 method but it's not credited. Please find below details for reference no and amount.

ID : < removed>

Deposit details

Amount :1000

UPI Reference Number : < removed >

So please credit my amount into my account and also please find attachment for receipt of payment.

Regards,

Priyank

Unseriöses Casino Betway Casino

Grund Einzahlung nicht gutgeschrieben

Betrag ₹1000

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

Regrettably, due to the absence of a clearly defined timeframe for the investigation and considering the significant amount of time that has passed without any specific reason provided, we have no other choice but to close the complaint as unresolved at this stage.

Once investigation is completed we will reopen the complaint, if/when requested from the parties involved.

Betway Casino

• Representative

vor 3 Jahren

Hi there,

We do understand that you would like a time frame as to when we will receive feedback however we are unable to provide you with a time frame.

As soon as we have any feedback for you, we will be in contact with you. We do apologise for the delay.

Regards,
The Betway Team

priyank_s

• Indien

vor 3 Jahren

Dear BetwayCasino,

We humbly request that you kindly furnish us with a specific timeframe for the completion of the review, taking into account the considerable duration of time that has already elapsed. Without a defined timeframe, we regret to inform you that we may need to consider closing the complaint as unresolved until such time that the investigation is completed.

Thanks in advance for your cooperation.

Betway Casino

• Representative

vor 3 Jahren

Hello Priyank,

We're unable to provide you with a time frame for feedback. As soon as we have an update, we'll let you know.

Kind Regards,
The Betway team

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Betway - Account geschlossen

Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
Frank

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Betway purposely delaying withdrawal

So I have been waiting since 24th jan for my withdrawl to be processed and yet still have no recieved my funds.

The amount is £20,668.52

I have been sent around in circles being told one thing than another.

I sent documents and was told i was successfully verified.
But the withdrawl was still delayed.

An agent then was really helpful and requested a timeframe seems it was already overdue.

I was then sent a link to yet again verify. Which did not work.

I waited days for another link which worked and I did It right away.

Now Im back to sqaure one of being told to wait which I do then told to wait longer again.

Now today my account has been locked. So I asked this morning why and was told although its not yet being reviewed it can be closed during review...
So which is it I ask?

Though the next agent then told me it was locked due to concerns on chat which is absurd.

The only thing I can possibly feel that is being excused as a reason for concern is that I agreed with agents who said it is frustrating and said it is causing me stress, which it would any normal person being messed around with inconsistent information.

No consumer is happy about funds being withheld for no valid reason.

The agent then closed the chat on me which I think is disgustingly rude.

Under the Gambling Commission rules and the Consumer Rights Act 2015, players have the right to withdraw deposited funds and winnings at any time without unreasonable delay or restriction.

I would most certainly say this has been unreasonable. I sent all my documents for verification right away and its been delayed as much as possible, using any reason they can come up with.

I have all chats screenshotted but haven't uploaded due to the large amount.

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I am writing to formally lodge a complaint against Betway regarding a persistent failure to process my withdrawal request and the total absence of legitimate customer support. As a registered user, I have followed all established protocols for fund withdrawal, yet the platform has failed to uphold its contractual obligations and regulatory standards.

1. Failure to Process Payments
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PD: I used ia because dont speak inglish thenkiu for you help

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"We trust you are well.

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Refund: 300 EUR

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Please note this account will remain closed."

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I need your help regarding a delayed $3,000 CAD withdrawal from BETWAY initiated on January 14, 2025. Despite providing all requested documents, including statements and verification for my payment methods, the casino has yet to process my withdrawal.

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I have been waiting for Betway to pay my withdrawal for over 3 days now.

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I have been in contact with customer support everyday to find out what the delay is but I just get told the same thing every time and that is to just be patient.

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