Beschwerde #315 Betway Casino

Deposit of INR 5,000 not refunded yet

Von yashrajs

vor 4 Jahren

Dear Betway Team,

Wanted to bring to your notice the amount(INR 5000) that I had deposited through Betway's payment method "(credit/debit)/Net-Banking/UPI/Paytm". I had used Paytm UPI through your processor airpay at 7 PM IST for INR 5000. Money has been sent as confirmed both by my bank, Paytm UPI history (attaching details - betway transaction declined screenshot, Paytm UPI confirmation)

The deposit got declined but the money hasn't been refunded or added to my balance. Later when I reached out to airpay (your UPI payment partner), they confirmed that the money has been passed to the merchant. Attaching the email conversation with Airplay customer support team and a screenshot with transaction details:

Spoke to your chat team, after waiting in queue for 1.5 hours twice. They have mentioned that the issue via email will be taken acknowledged and acted upon. It is pretty clear, I have sent the money, Airpay confirmed that it has been transferred to you, why the fuss? Can I just have my money back?

I have sent more than a few emails but no acknowledgment, even your chat team mentions that you can't do anything as you aren't getting my emails. If attaching a bank statement is contingent and you are claiming that you are not getting it through my multiple emails, I can attach it here.

Requesting urgent action, please.

Unseriöses Casino Betway Casino

Grund Einzahlung nicht gutgeschrieben

Betrag ₹5000

Diskussion

AskGamblers

• Support Team

vor 4 Jahren

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

yashrajs

vor 4 Jahren

Thanks Askgamblers and Betway team, I got my money added to my account which I have further asked for withdrawal.

Much appreciated!! :)

Betway Casino

• Representative

vor 4 Jahren

Hi Yashrajs,

Thanks for the review

We understand that you had an unpleasant experience and we would like to help.

Our customer Service team will be in touch.

Regards,

The Betway Team

Betway Casino Beschwerde-Statistik

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Durchschn. Betrag $6,177

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
Frank

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I sent documents and was told i was successfully verified.
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Under the Gambling Commission rules and the Consumer Rights Act 2015, players have the right to withdraw deposited funds and winnings at any time without unreasonable delay or restriction.

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