Beschwerde #283 Betway Casino

Deposit not returned to bank after 50 days also

Von Krupakar reddy A.

vor 4 Jahren

I made a deposit of 50000rs on October 29th October. Amount has been deducted from my account but not credited to betway account.

When I checked with chat support, they informed me that the deposit is declined from backend and in 14 business days it will be credited back to my bank account.

It's already 50 days now and it was not credited to my account.

Unseriöses Casino Betway Casino

Grund Doppelbelastung/Rückerstattung

Betrag ₹50000

Diskussion

AskGamblers

• Support Team

vor 3 Jahren

Dear @slow369,

The AskGamblers Complaint Team kindly ask you to present evidence where we can clearly see your communication with the bank regarding the reference number sent by the casino. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers

• Support Team

vor 3 Jahren

Dear all,

This complaint has been reopened as per Betway Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

slow369

• Indien • 1 Bewertungen

vor 3 Jahren

Please dont reply back if you can't refund or help getting money back.
I am not expected anything back from betway as everything is lost.

slow369

• Indien • 1 Bewertungen

vor 3 Jahren

Reference number provided is my transaction number and bank clearly stated it was debited from my account and they asked to check with merchant only. If it didn't reached you through your payment gateway then no one will give my money back.

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Durchschn. Betrag $6,177

Durchschn. Dauer 11 Tage

Durchschn. Antwortzeit 2 Tage

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Sehr geehrte Damen und Herren,

ich habe mich bei betway.com registriert und mit Paysafecard, Neteller und Muchbetter eingezahlt.

Also ich ca. 600 Euro gewonnen hätte, wollte ich auf Muchbetter und Neteller auszahlen.

Ich habe alle geforderten Unterlagen von Betway eingereicht. Nach mehrmalige Nachfragen wurde mir nun mitgeteilt, dass das Konto gesperrt wurde und der Betrag eingehalten wird. Ich habe nachgefragt ob ich weitere Unterlagen für die Verifizierung einreichen kann, aber keine Reaktion mehr von Betway.

Könnten Sie mir bitte helfen?

Grüße
Frank

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So I have been waiting since 24th jan for my withdrawl to be processed and yet still have no recieved my funds.

The amount is £20,668.52

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I sent documents and was told i was successfully verified.
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Under the Gambling Commission rules and the Consumer Rights Act 2015, players have the right to withdraw deposited funds and winnings at any time without unreasonable delay or restriction.

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1. Failure to Process Payments
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PD: I used ia because dont speak inglish thenkiu for you help

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