Betchan Casino - Hiding their Responsible Gaming account tools on purpose

Good evening,

I would like to add one more message regarding my complaint. I just looked at the terms and conditions section under: "Responsible gaming". And this is what is being stated on your website:

Problem gaming assistance
If you think that you start spending more money than you can afford, or gaming starts interfering with your normal daily routines, the following measures may help:
Self-exclusion
You may contact our support Team at [email protected] and inform us about your decision to stop gambling at the website for a certain period of time. We will take all measures to block your access to the website and make sure that you receive no promotion materials.
You may contact any of the following organizations for consultation and support:
Gambling Anonymous
GamCare
Gambling Therapy

"If you think that you start spending more money than you can afford, or gaming starts interfering with your normal daily routines, the following measures may help"

Based on the above I tried helping myself out first of all, by contact livesupport and telling them I have an issue. Which they pretty much ignored. Second off all, self-exclusion service is not shown on the website. And any possible tools to prevent myself going over my limits or what so ever are hidden. Only accessible by a link from Livesupport. You guys are incredibly unfair, and its awful to see such nice looking casino make use of weak players, by hiding and not helping such players.

Hi ITZSLY,


Thank you for your review.


We are very sorry if you had unpleasant experience within online casino BetChan Casino.

Please note - your account is now permanently closed.

We do care about our players - you can find more help in our general terms and conditions. Good luck!

BetChan Casino team.

Dear BetChan,

I am not sure what you mean by your reply. This is not a review, but this is a complaint. Please review my complaint carefully and reply with a useful comment. I am putting claim on my deposits after I clearly mentioned having gambling problems and no help was being offered nor were there any options for me available. So what are you guys going to do about it? This was the most pointless reply ever. I also sent an email to support last week, and I never received a reply. Good job.

I would like AskGamblers to step in into this case. Looking at BetChans last reply, it doesn't seem like they are going to admit their mistakes nor does it seem like they are going to offer a refund regarding my 350 euro's that was lost, because of the fact that no one could step in. My account is closed now, but that is too late. You guys are responsible for players like me. If I wouldn't mention anything, I would understand that you guys can't help me out here. But in this case I did reach out and I did try. So now it is up to you guys to reach out to me and help.

ITZSLY,


Nothing we can add on this mate. We do understand your feelings now, but imagine if you would win big?!

Your account is closed ever. Good luck!


Thank you.

BetChan Casino team.

Are you guys even being realistic right now? What if I win big?

I deposited 2x 100 euro's. I lost that. I deposited 400 euro's. I won my money back. I tried withdrawing, but livechat wouldn't allow me to, because I had to complete my wager. Even though terms and conditions say that if management agrees, a player can withdraw their funds but is responsible for the taxes in regards to the wins.

THIS WAS BEFORE I MENTIOEND I WAS DONE WITH PLAYING ON YOUR WEBSITE AND MENTIONING I HAD ISSUES!.

After I mentioned I had gambling problems as is stated in many emails I send towards you guys, you guys didn't offer any help nor did you guys even reply. After I stated the above, you guys kept my account open, nor was there any way to protect myself to deposit more. You guys had to send a LINK for me to make limits on my account. Players can't do that on their own. Thanks to that I lost 350 euro's for no reason.

I AM POINTING OUT TO WHAT HAPPEND AFTER I MENTIONED I HAVE A PROBLEM, NOT BEFORE.

These emails were sent before I started depositing more. You guys didn't do anything! You guys are in denial. I lost 250 euro's after those two emails and after contacting livesupport. I don't care about winning big, I shouldn't have gotten the chance to deposit in the first place. Winning big doesn't change my situation, I would lose in the end anyways regarding my experience at your casino.

Good evening,

I decided to make a complaint at the Curacao gambling commission complaint department in regards to my complaint. I have all the right evidence. I still haven't received any emails nor any replies to anything that I sent last week. Also BetChans replies to my complaint are very immature and unprofessional. My losses could have been prevented by advicing me, providing responsible gaming tools, closing my account or anything else really. But you guys don't even bother reading emails nor helping vulnerable players. Only stealing more and more from players like me. I do hope you guys will reply.

Good evening Betchan,

Look what I found. One of my emails that you guys didn't reply to? Stating I want my account closed and further information regarding my complaint. But you guys don't offer help nor any proper support. You guys weren't allowed to take my deposits nor keep my account opened.

You guys only decided to close my account when I made a complaint on AskGamblers. Well done.

Looking forward to your reply.

Hi Itzsly,

As we did state in your review earlier today - your account is now banned upon your request.
Please be patient to receive email from us.


BetChan Casino team