Betchan Casino - Withdrawal issues via credit card

Hi,

We are looking on this case and get back to you soon.


Thank you,

Michael

Alright, will wait.

Dear Betchan Casino,

Please let us know if there's some update regarding this case.

Hello,

We are still on investigation.

We can see there are some duplicates,


Thank you.

BetChan Team

Hi,

in case you mean a few requested withdrawals with duplicates, this happened because your support told me to keep trying at the beginning, but requests kept getting cancelled. Now I still try like once a week to see if you maybe fixed the issue in the meantime.

Regards,

Jan Engel

Dear Betchan Casino,

Please let us know if there's some update regarding this case.

Hi AG,

I have a note in this player account:

"Jan Engel:
like I said a friend came over to my place and without thinking he logged into his account from my device at home
thats why you think I have multiple accounts"

So this player does confirm in live chat he does login with different account from his ip.
Please use ecoPayz if you want to cashout your funds,

BetChan Casino team

Ok Betchan this is enough now. You guys are just hilarious. Firstly these 2 things have nothing to do with each other. But anyway, yes a friend of mine one single time logged into his account from my device without thinking. If you check all other times me or him logged in, you will realise that we have completely different IP-addresses, but probably this is too much to ask for you. That was his mistake and mine, but we both gave full proof of our Identity. All documents you required from both of us were received within minutes, even the selfie with ID next to my or his face.
When did I ever confirm that I do login with different accounts from my IP??? I explained you what happended, we both sent you everything you asked for. And again this has absolutely nothing to do with this case here!!
It really took you that long for this reply?? So sad and shows what a crappy casino you are. I wont ever use ecopayz, because of the reasons above and because it is your policy to use same method for deposit and withdrawal. So please STICK TO YOUR POLICY!!! Complaint to MGA is done long time ago and I hope someone takes care of you guys because you are just trying to rip people off!

Just for my understanding Betchan, because a friend of mine one time logged into his account with my IP address by mistake, we both sent you all documents you required, we both have emails from you that we are fully verified. You guys dont allow me to withdraw to my credit card, but you allow me to withdraw to ecopayz. Do I understand that right?

Attached is a file to show how great this casino works and how unbelievable smart their support is. They still cant fix the external reason and now try to blame it on me and my friend who accidentally logged in while being in my wifi.
On top they suggest to use trustly, but this awesome casino doesnt even have trustly as withdrawal or deposit method for germans.