Beschwerde #1 Bankonbet Casino

The money has not been paid

Von gancarzm

vor 3 Jahren

Hello, I need help. Bankonbet Casino does not withdraw my money, gives no reason, just cancels my withdrawals without giving any information. I wait the second day and the payment has not been accepted. I wrote to the site, unfortunately I did not receive information that I want my money back, if there is a problem with the withdrawal, the casino should notify me, not cancel the withdrawal without informing me, this is a scam, I am counting on a quick response from you and a quick recovery my money or information on the case. It will also indicate that I contacted the service several times

Unseriöses Casino Bankonbet Casino

Grund Abgelehnte Auszahlung

Betrag €78

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear @gancarzm,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Bankonbet Casino

• Representative

vor 1 Jahr

Dear All,

Thank you for contacting us.

Please be informed that the customer's withdrawal request of 78 EUR was processed from our side on 02/02/23. As of today, there are no pending withdrawal requests on the customer's account remaining.

Kind regards,
Bankonbet team

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

This complaint has been reopened as per Bankonbet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

vor 3 Jahren

Dear Bankonbet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Bankonbet Casino Beschwerde-Statistik

Gelöst 31 / 35

Durchschn. Betrag $1,997

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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