Beschwerde #13 Bankonbet Casino

Balance not received following account closure

Von alano83

vor 2 Jahren

On 19 December 23 I requested closure of the gaming account with a balance of 2002 euros. To date, after several emails and contacts via chat, no one has let me know how they will give me my money. I sent many emails to their support address but no one ever responded to me. I therefore ask for your help to recover the balance.

Unseriöses Casino Bankonbet Casino

Grund Verzögerte Auszahlung

Betrag €2002

Diskussion

AskGamblers

• Support Team

vor 1 Jahr

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

vor 2 Jahren

Dear @alano83,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Bankonbet Casino

• Representative

vor 2 Jahren

Dear Customer,

Thank you for providing us the necessary details.

We would like to inform that your balance have been successfully paid.

We wish you all the best for your future activities.

Best Wishes,
Customer service

alano83

vor 2 Jahren

Hi, I just sent an email with all the requested data, thanks

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Durchschn. Antwortzeit 2 Tage

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