on 7/5/18 i received via email by wildtornado the monday bonus offer of 77% for a deposit of 30 euros. I deposited but the bonus wasnt credited automatically so i asked live support agent to credit it manually which he did and also wished me good luck. I played the slots and won. I didnt exceed the max bet per spin of 5 euros neither played any excluded slots( i have the bet history) After completing the wager requirements i cashed out but instead of receiving my money , the withdraw was discarded and the initial deposit was put back into my account(30 euros). I went to live support and the same agent who credited the bonus he told me it was his mistake, but the winnings wont be sent into my account. Plus he told me that i was banned by any promotion( he said that to me, where i am a very loyal player in this casino who plays usually cold cash and wrote an exceptional critic about wildtornado) i have everything that is needed to solve this and to prove that this tactic by a single agent was played bad.
