Wild Tornado Casino - Closed my account and confiscated my balance without any further information

Dear JANEZ101,

We are sorry for any inconveniences caused, but, unfortunately, your account has been disabled and the winnings subtracted as fraudulent activity has been detected. As per Wild Tornado’s casino T&C, namely item 10 „The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to:
- participating in any type of collusion with other players
- development of strategies aimed at gaining of unfair winnings
- fraudulent actions against other online casinos or payment providers
- charge back transactions with a credit card or denial of some payments made
- creating two or more accounts
- other types of cheating
- or become a bankrupt in the country of his/her residence, the Company reserves the right to terminate the user account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform the regulatory bodies of such fraudulent actions performed by the player.“
The relevant evidence regarding this case will be sent to AskGamblers Team.

Best regards,
Wild Tornado Casino Team.

Fraudulent activity detected? I was playing there regulary like anyone else. I didn't create 2 or more accounts, didn't collude with other players, I am not bankrupt person, I didn't charge back with a credit card and I haven't done anything fraudulent against casino also I didn't cheat casino.

Can you please PROVIDE A PROOF what have I done WRONG?

Basically you stole my legitemate money and you refuse to pinpoint exact proof of so called fraudulent activity!

Give this proof to Askgamblers team.

This is low as it could get. I was playing only Blackjack with a perfect strategy and this is fraudulent activity then LOL

AskGamblers Complaints Team is awaiting Wild Tornado Casino team to provide the required information.

Of course they won't send the required information because they don't have it. They simply refuse to tell why they had closed my account. They will keep everyone in dark. And for 151€? Gimme a break...

This is a big red flag. Don't know how this casino can have a certificate of trust here?! LOL

Dear JANEZ101,

The relevant evidence regarding this issue have already been sent to AskGamblers Team and now we are awaiting their reply in the topic.

Best regards,
Wild Tornado Casino Team.

Again radio silence. Have AskGamblers team reviewed this "evidence".

I want my money BACK.

I've sent them 2 new documents and in this moment I can log in into my account but there are no funds yet. I was said manager needs to review additional documents and then I will get my money back.

I am waiting for his decision...too long.

Dear JANEZ101,

thank you for your fast response and for the documents sent. Please, check your email, we’ve sent the request for some additional documents.
Besides, we’d like to point out that we haven't put our final statement regarding this issue here.
As soon as you upload requested documents into your personal profile - we'll consider them and reply here ASAP.

Kind regards,
Wild Tornado Casino Team.

AskGamblers Complaints Team have been in direct communication with the Wild Tornado Casino management over the past couple of days in an attempt to reach to a fair and justified decision, based on rock solid and unambiguous proofs.

Unfortunately, AskGamblers Complaints Team have not been provided with enough valid evidence on behalf management of Wild Tornado Casino which could prove the accusations in general and breaching specific bonus/casino term/s in particular. Therefore we have no other option but to close this complaint as Unresolved, and recommend to the player to forward their issue directly in front of the relevant regulatory body responsible for Wild Tornado Casino. As soon as AskGamblers Complaints Team is being notified about the regulator's final decision on the case, we will comply and mark this complaint accordingly.

This complaint has been reopened as per Wild Tornado Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.