PowerUp Casino - Too long delay of my payment

Dear @clowman,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Hi,

I have recieved 1500 euros but I am yet to recieve 2273 euros.

Dear Clowman,

Thank you for your patience. I have forwarded this issue to the relevant department, so that they look into this further. As soon as there is an update, you will be notified immediately by email.

We sincerely apologize for the inconvenience caused. Rest assured we are doing our absolute best to resolve the matter as soon as possible.

Best Regards,
PowerUp Casino

Dear @clowman,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear Clowman,
Thank you for your patience. I hope you have a great day.

Kindly be advised that your requested withdrawals are paid from our side, and you should receive them into your bank account as soon as possible.

Also, you can request another withdrawal if you like for your remaining balance.

Thank you for understanding.

Best Regards,
PowerUpCasino Team

Dear @clowman,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi,

I am letting you know that my funds started coming through now. Thank you for your help.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

Dear @clowman,

Should you face issues with the rest of your payments, please feel free to contact our team and request reopening of the complaint.

We thank both parties for their assistance during the complaint process.