PowerUp Casino - Delay of verification of my account

Hello Natalie!
Thank you for your contact.

We are really sorry to know about this delay regarding your withdrawals. We already have contacted the responsible team to check your situation and resolve this delay as quicly as possible.

If we need further information or if we have any other update, I will let you know.

Thank you for your patience and comprehension.

Best regards,

PowerUp Casino Team

Hi,

thank you for your response and for looking into this issue. I checked my account again, and it still appears like nothing has been uploaded. Could you please provide me with an update on the status?

I appreciate your assistance in resolving this.

Thank you again for your help!

Hi, they have verified my account and I received my first payment from them. Thank you so much for helping me with this.

Dear @Barbie99,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

My total win is 5344 euros, and they paid me 500, so I still need to receive 4844 euros.

Dear Barbie99,

Kindly be advised that withdrawal limits vary depending on your account level, which is determined by your gaming activity within the last 90 calendar days.

It also changes depending on the ratio of your deposits, withdrawals, as well as the bonuses that were received.
The level is automatically calculated by our system, and we are not able to influence the status of any player's account manually.

Your current status (Level 1) allows you to withdraw up to 500 EUR every 24 hours up to a maximum of 3 active withdrawal requests.

Thank you for understanding.

Best Regards,
PowerUpCasino Team

Hi,

I understand that there is a withdrawal limit, and I currently have €1,500 pending, none of which has been sent to me yet. I hope I won't encounter any more issues and that my funds will be sent out accordingly.

Dear Barbie99,

Kindly be advised that your requested withdrawals will be into your bank account in short period of time.

Thank you for understanding and have a great day!

Best Regards,
PowerUpCasino Team

Dear PowerUp Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi, I wanted to follow up and let you know that the funds haven’t come through yet.

Dear Barbie99,

I hope this message find you well.

We escalated this issue to the relevant department and they are checking what is the situation with your withdrawal, apologies for the delay.
Rest assured we are doing our absolute best to resolve the matter as soon as possible.

Best Regards,
PowerUpCasino Team

Dear @Barbie99,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi,

I would like to follow up and let you know that my funds are being sent. Thank you for the help.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.