Hi please can you help me in resolving an ongoing issue with the casino. They have been delaying my payment without providing a clear reason.
Initially, there were delays with my verification. I have submitted all requested documents again, even though I was already verified previously. Despite this, my withdrawal is still pending, and the funds have not been released.
This situation has been very frustrating and exhausting for me, and I would truly appreciate any assistance you can provide in helping move this forward. I currently have €1,000 pending with them.
Thank you very much for your time and support. I really appreciate your help.
Informação da reclamação
Dear Anthony,
We are writing to inform you that we have escalated your inquiry to the relevant department to ensure a priority review. Our team is working to expedite the check and provide you with a comprehensive resolution as soon as possible.
We are monitoring the progress closely and will notify you immediately once we have a further update.
In the meantime, if you have any additional questions, please feel free to reach out.
Best regards,
PowerUpCasino Team
I got the money. Thank you
Dear all,
As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.
We thank both parties for their assistance during the complaint process.
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