PowerUp Casino - Hidden max cashout on bonus

Dear Jamppa16,

We would like to kindly inform you that we are checking the matter with the relevant team and we will have updates for you as soon as possible.

Thank you for your understanding.

Best regards,
PowerUp Casino Team

I´ll be waiting for further information about the case. you´ll probably also see the excact ammount wiped out of my balance, after bonus was fully wagered.

Havent received anything about this case from PowerUp team, what is taking so long?

I am ready to involve my lawyer in this case, its been 5 days since last response and today i got the excact same response in my email from them stating :
(We would like to kindly inform you that we are checking the matter with the relevant team and we will have updates for you as soon as possible.)

This is not trying to co operate, this is playing time and waiting for someone to give up so. Dear PowerUp team, i am contacting my lawyer tomorrow, we will go trough this case..

Dear player,

Thank you for your patience while we conducted a thorough review of your case with our relevant department.

We have carefully investigated your claim regarding the maximum release limit of your recent bonus. While we understand your frustration, we must clarify that the specific terms for this offer, including the €450 maximum release (the bonus x10), were explicitly stated in the promotional email sent to your registered address.

Our system confirms that this information was provided directly within the offer communications. Please note that while our general Public Terms and Conditions outline our standard operations, specific promotional limits—such as maximum cashouts or release caps—are frequently detailed within the individual offer or the corresponding email invitation.

Should @AskGamblers require proof, the PowerUp Casino Team is prepared to provide the original email communication directly to them via email.

We consider the bonus to have been processed correctly according to the terms provided at the time of the offer.

Best regards,
PowerUp Casino Team

Dear PowerUp Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

That is just ridiculous, you had all the other terms under the bonus except the max cashout one, and you expect me to run in my email to find bonus terms?

I havent even seen one with over 100 and here u can see i just reset my password and go to make a deposit after reading the rules ON SITE, wich had all other information except the max cashout, just why?

Dear AskGamblers,

We kindly inform you that we have sent you an e-mail regarding the case in the requested e-mail address that you shared with us.

Thank you for your help in resolving the matter.

Best regards,
PowerUp Casino Team

Dear all,

Kindly note that the AskGamblers Complaint Team requested additional details from the PowerUp Casino team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear AskGamblers,

We have received your e-mail asking from us more information regarding the offer and we will have updates for you as soon as possible.

Thank you for your patience.

Kind regards,
PowerUp Casino Team

So since ive been left out from this conversation and you guys have been balling each other with emails, can i ask where are we? Have we gotten a conclusion about this case or are we still playing time?

Dear all,

We kindly inform you that we are checking the matter with our CRM Team and please rest assured that we will have updates at the nearest time.

Thank you again for your patience and understanding.

Best regards,
PowerUp Casino Team

Dear @Jamppa16,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

0 updates/emails received from Powerup casinos end.. Im wondering if its valid enough to have every other bonus term on their page on that bonus that i used except the one where it mentions max cashout, and after fighting about this hidden bonusterm their only defense is that theyve sent an random email where it mentions that?

Dear @Jamppa16,

We would like to kindly inform you that we are waiting for our CRM Team to provide more details regarding the case and we will forward them to AskGamblers as soon as possible.

Thank you again for your understanding and excuse us for this delay caused.

Best regards,
PowerUp Casino Team

I will be waiting, again.

Dear all,

Kindly note that the AskGamblers Complaint Team has just extended the response timeframe for another 96 hours in the hope that PowerUp Casino management will soon provide email to additional question regarding this complaint.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Dear all,

Please accept our apologies for the delayed response.

We would like to inform the forum representative that we have now replied to the email and addressed the specific inquiry raised.

Thank you for your patience and cooperation.

Kind Regards,
Powerup Casino Team

Keep me updated please.

Dear @Jamppa16,

Rest assured that the AskGamblers Complaint Team is in contact with the PowerUp Casino team and your case is being handled accordingly. Updates will be provided in due course.

Thank you for understanding.

Yes understood.

Dear @AskGamblers,

We would like to kindly inform you that we have provided to you a follow-up e-mail regarding the case. Please, kindly check.

Thank you for your cooperation.

Best regards,
PowerUp Casino Team

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that PowerUp Casino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.