PowerUp Casino - Casino holding my money

Dear RandomFinnishGuy,

To proceed with your withdrawals, please provide the required documentation for account verification.

Once your account is verified, you will be able to process your withdrawal request.

Kind Regards,
PowerUp Team

All the verification docs has been uploaded

Dear, Powerup. Please check the documents I've sent properly. You are asking new statement with 3900€ deposit being visible when you can find it from the statement I've already sent.

As the deposit was made around 00:00 in the statement it's showing on 24.02 and on your balance history 25.02. I've attached the same screenshot from the statement as Ive attached here. Please stop delaying this.

They keep declining my statement that is 100% correct. It’s so absurd that there is no other choice than this being done in purpose. Transaction that they are looking for is clearly there. Ask Gamblers team you can take a look as well. It's really unfortunate that casino starts using tactics like these to delay the process. And super unprofessional.

Dear RandomFinnishGuy,

Thank you for your patience.

Your account has been verified, please proceed with your withdrawals.

Kind Regards,
PowerUp Team

Dear @RandomFinnishGuy,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Dear ask gamblers, please keep to complaint open till the withdrawals are paid. At the moment payments are not getting processed at all.

Dear PowerUp Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers,

We are currently processing the player's withdrawal and will notify you once it has been completed.

Kind Regards,
PowerUp Casino Team

I'm still waiting

Dear Askgamblers,

Withdrawal has been scheduled.

The funds may take 3 to 5 working days to appear in players account, depending on their payment method used and bank’s processing times.

Kind Regards,
PowerUp Casino Team

Dear @RandomFinnishGuy,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

After complaint was published I have started to receive the withdrawals, lets keep it open till all are processed.

Dear RandomFinnishGuy,

Please let us know if you encounter any difficulties so that we may investigate and resolve them for you.

Kind Regards,
PowerUp Casino Team

Dear @RandomFinnishGuy,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.