Hey,
This casino has now been holding my money two weeks (8000€). I've tried to solve it with customer service without any help. They just tell me to wait. Can you here help me to contact the casino please? They dont require KYC and I havent used any bonuses. I would like to play more but they are making it impossible.
Dear RandomFinnishGuy,
To proceed with your withdrawals, please provide the required documentation for account verification.
Once your account is verified, you will be able to process your withdrawal request.
Kind Regards,
PowerUp Team
All the verification docs has been uploaded
Dear, Powerup. Please check the documents I've sent properly. You are asking new statement with 3900€ deposit being visible when you can find it from the statement I've already sent.
As the deposit was made around 00:00 in the statement it's showing on 24.02 and on your balance history 25.02. I've attached the same screenshot from the statement as Ive attached here. Please stop delaying this.
They keep declining my statement that is 100% correct. It’s so absurd that there is no other choice than this being done in purpose. Transaction that they are looking for is clearly there. Ask Gamblers team you can take a look as well. It's really unfortunate that casino starts using tactics like these to delay the process. And super unprofessional.
Dear RandomFinnishGuy,
Thank you for your patience.
Your account has been verified, please proceed with your withdrawals.
Kind Regards,
PowerUp Team
52 horas restantes
€6,465
PoweUp Casino - Hidden max cashout on bonus
Hello, I logged in on powerup casino after changing my password (they have usually some bonusmoney or freespins left on player accounts to play. I ...
Resolvido
€250
Resolvido
PowerUpCasino - Not closing my account
I asked PowerUpCasino.com to close my account. I got confirmation of account closure, but later I was still able to log in, and I emailed them again ...
Resolvido
€1,000
Resolvido
PowerUp Casino - Casino delaying my payment for over a month
Hi please can you help me in resolving an ongoing issue with the casino. They have been delaying my payment without providing a clear reason. ...
Resolvido
€1,500
Resolvido
PowerUp Casino - Delayed payment despite being verified
Hi,I’ve played at PowerUp Casino before and never had problems withdrawing. About a month ago, I deposited and played with my own money, had a win, ...
Problema com PowerUp Casino?
