PowerUp Casino - Delayed payment despite being verified

Dear Power01,

Thank you for reaching out to us.

In order to investigate your case we would kindly like to ask you to provide us with your username and email address that you registered with to locate your account.

Thank you in advance.

Kind regards,
Powerup Casino Team

Dear PowerUp Casino,

Kindly note that the player's registered username and email with your casino could be found within the notification email sent by our complaint system automatically. To avoid losing time, however, we have just sent these manually in a private message. You already requested the player's details via email on the 8th of August. Ticket #242455.

Please confirm you have received the requested data and keep in mind that in case you fail to respond within the given timeframe we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Askgamblers,

Thank you for the provided information.

Dear Power01,

We would kindly like to apologize for the delay of your withdrawal request.
Please be assured that we forwarded your payment with high priority to the relevant department which will review and finalize the transaction in the nearest time.

We thank you for your understanding and patience in this case.

Kind regards,
Powerup Casino Team

Okay, I hope I'll get it soon.

Also ask gamblers team, please can you keep my complaint opened until the casino has fully paid out all the funds owed to me? I will keep you updated on any progress or payments I receive.

Thank you in advance for your help.

Dear Power01,

Thank you for your reply.

We will inform you once your withdrawal was successfully complete.

Thank you for your understanding.

Kind regards,
Powerup Casino Team

Hi I can confirm that I received half of the amount they owe me. When I receive all the money that's in my account, I will let you know here.

Dear Power01,

Thank you for your reply.

We can confirm that your previous withdrawal requests were successfully complete.
Currently there is still one open withdrawal requests.
Please be informed that it can take up to three working days in order to finalize the payment.

We thank you for your understanding.

Kind regards,
Powerup Casino Team

Dear @power01,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.