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Wild Tornado Casino - Locked my account and didn't payout €12,100

RESOLVIDA
Informação da reclamação
Cassino em disputa Cassino Wild Tornado
Motivo Pagamento negado
boza Eslovenia
Postado em 13 de julho de 2018

I played a welcome bonus on Wild Tornado casino and won 12.100€ and they are refusing to payout. They wanted me to upload about 8 photos of different documents and when they got them they locked my account saying I have multiple accounts open with their casino which is offcourse not true. Live chat told me, their system detected multiple accounts on Wild tornado casino. But their system was just fine while I uploaded funds on their casino and if I would have lost that would have been quite ok with them I think. I'm attaching screen shots of my winnings and all my documents being approved and they sent me an email that my identity verification has been successfull.
Basically they can do that to anyone that wins anything on their site. When is this going to stop???

Postado em 13 de julho de 2018

Hey, Boza!

Kindly be informed, that we can ask for additional documents even after full verification if we suspect that something is wrong. Please note, the fraud department has found two identical accounts before your cashout with the same surname, IP, location, bet and the game that was played with the same 100% part of the welcome offer.

Due to abuse of T&C and bonus terms, your account and duplicates were deleted and winnings were voided:

- T&C: https:­//w­ww.w­il­dto­rna­do.c­om­/te­rms­-an­d-c­ond­itions

9. USE OF PLAYER’S ACCOUNT

9.2 Creating multiple Player Accounts by a single player can lead to termination of all such accounts. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

9.3 Any returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate Account was active may be reclaimed by us, and players undertake to return to us on demand any such funds which have been withdrawn from the Duplicate Account.

- Bonus terms: https:­//w­ww.w­il­dto­rna­do.c­om­/bo­nus­-terms

GENERAL BONUS TERMS

5. Only one bonus offer is allowed per deposit, person, account, address, computer and IP address. Casino reserves the right to close any account that is deemed a duplicate account and confiscate the funds of this account as per general Terms and Conditions.

In general for both accounts:
- same IP, location, and browser
- played only 100%
- same game and bet
- same address
- same e-wallet

Kindly be informed that you are acknowledged that you have made a violation and try to cheat the casino. There was no point and truth in making a complaint. Play fair and square. You know the rules well.

AskGamblers
Postado em 14 de julho de 2018

AskGamblers Complaints Team has been provided with enough information and evidence on behalf Wild Tornado Casino management in regards of this complaint to confirm and justify the casino actions.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is now officially closed. In case of a disagreement with our decision we remind player that further assistance on this matter could be requested from the relevant regulatory body.

Cassino Wild Tornado Reclamações

  • 19 de 19 resolvida
  • 1 dia resposta méd.
  • 3 dias vida útil méd. da reclamação
  • 1,537 USD valor médio

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