Being an avid AG user in recently tried my luck in this site. And after seeing the fast payouts I raise my withdrawal. There begins my problem.
It's been 8 days now and so far I have not received my winnings.
Support is not helping. I kindly request AG to intervene and help me get my winnings.
Kindly request AG to update proper withdrawal timings for the site. As it is misleading
Informação da reclamação
Hi Narasimha & AskGamblers Team,
Please note that the cash out was approved from our end, however, it seems that the payment is stuck in the system.
We did forward this case to the payment provider and we are waiting for a resolution.
Please be ensured that no transaction ever gets lost, only a delay might be possible.
We will keep you updated as soon as we get a reply.
Thank you for your understanding & your patience!
Regards
Team Bitkingz
Hi bitkings please find the chat messages below you have conveyed recently that first and then second and now finally third
You have been told that it with provide later with bank and now after these many days saying that it did not reach provider it self. I am not sure how do you change your words . Can answer to this
Firstly incorrect info on withdrawl next kept waiting for long with false info
I request ask gambler not to encourage such sites by promoting them
Now they made a new withdrawl request for making me wait for 10 days now they will say to wait for 10 days more which is not acceptable
Please Ask Gamblers help me out with this issue.
Attaching chats from the custamor care.
Hello Narasimha & AskGamblers Team!
Please note that the cash out was approved from our end and the transaction was successful.
This case can be considered as resolved.
Thank you!
Dear @pk5330narasimha,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
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