Bitkingz Casino - Incorrect withdrawal timings, payouts not processed

RESOLVIDA

Informação da reclamação

Cassino em disputa

Bitkingz Casino

Valor

₹ 6600

sandville Índia
Postado em 11 de julho de 2024

Being an avid AG user in recently tried my luck in this site. And after seeing the fast payouts I raise my withdrawal. There begins my problem.

It's been 3 days now and so far I have not received my winnings.

Support is not helping. I kindly request AG to intervene and help me get my winnings.

Kindly request AG to update proper withdrawal timings for the site. As it is misleading.

Postado em 12 de julho de 2024

Hello,

Please be advised that the cash out has been approved on our end.
However, it appears the transaction is currently stuck in the system, which is a rare occurrence.
We have escalated this issue to the payment provider for prompt resolution.
We apologize for the inconvenience and will keep you informed as soon as we receive any updates.

Thank you for your understanding!
Bitkingz Team

sandville Índia
Postado em 13 de julho de 2024

Hi team I still have not received my payout and it's been 6 days. I kindly request AG tk update the correct timeline of payouts. As I was under the knowledge that the payout timings is 3 days. This is my first withdrawal and it's been 6 days so far.

sandville Índia
Postado em 14 de julho de 2024

Hi team. What is the status of this?
I'm still waiting for my first withdrawal and now it's been 7 days. I kindly request ask gamblers to update correct payment timelines. If is mentioned as 1-3 days which is clearly wrong. As it's been 7 days and I'm yet to receive my withdrawal.

AskGamblers
Postado em 19 de julho de 2024

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

sandville Índia
Postado em 19 de julho de 2024

Hi Askgamblers.


Kindly request your intervention here. Please do not promote illegal sites in your site. Bitkingz does not give you your winnings. They won't respond to your mails nor your messages. Please be aware. I kindly request AG to remove such sites. As they are misleading.

sandville Índia
Postado em 19 de julho de 2024

Hi AG
I have finally received my payout. Kindly request you to close the ticket and thank you for providing a platform

AskGamblers
Postado em 19 de julho de 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Bitkingz Casino Reclamações

  • 14 de 14 resolvida
  • há 1 dia resposta méd.
  • há 1 semana vida útil méd. da reclamação
  • 1,957 USD valor médio

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