Bitkingz Casino - I have tried to withdraw my money balance to my bank account for 10 times now

Hi Jonathan & AskGamblers Team!

Please note that all the documents have been approved and the account is verified.

However, we have to point out, as stated in our terms & conditions:
"Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before the withdrawal of funds connected to this deposit is available."

So far, you have wagered 35.20 out of the required 60 EUR to be eligible for withdrawal.

Therefore, we kindly ask you to fulfil the wagering requirements before requesting a cash out.

We thank you very much for your understanding & your cooperation!

Best regards
Team Bitkingz
Kindly ensure that you meet the specified wagering requirements before proceeding with your withdrawal request.

Hi again, so simply if I deposit 25€ and gamble with that I will be able to withdraw after that? I accept the terms of withdrawing money, still I think the rules are too unclear and badly visible on the casino site.

Regards, Jonathan

Hi again. I have no longer any balance on my Bitkingzcasino account. Still, I thank you askgamblers for your warm support during this case. I'm sure u are the best help a gambler can get in these kind of cases. Thanks a lot for your support!

Dear @jonathaann02,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we can understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lose the validity of your claim against the operator which led to the rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind you that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.