Bitkingz Casino - Asking an impossible task in order to verify withdraw

UPDATE 09.10.2024: RETURNEE - Came back with additional files, which have been attached to the original message above: https:­//a­skg­amb­ler­s.z­end­esk.co­m/a­gen­t/t­ick­ets­/207144

Attached is a screenshot of what they are asking me for to verify my account so I can withdraw. Also one showing they have already approved two documents under verification. The thing is I don’t have a Skrill account. I deposited straight into their account using a paysafe voucher. They accepted this payment without me having a Skrill account so I can’t verify my payment that way. I can verify my payment with the voucher and receipt, which I posted. They have accepted one of my voucher receipts as proof of payment but won’t accept another one even though I am sending them the same documents they have approved already.

Curacao

Dear @Josh82k,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

I’m trying to withdraw $600 NZD

Dear Bitkingz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear Josh82k & AskGamblers Team,

We would like to acknowledge that there was a misunderstanding concerning the verification process of the payment methods.
After a thorough review, I am pleased to inform you that the matter has been fully resolved.
The pending cash-out request has now been successfully approved from our side.

We appreciate your patience and understanding throughout this process and apologize for any inconvenience caused.

Team Bitkingz

Dear @Josh82k,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

The issue has been resolved. I would personally like to thank the team at AskGamblers for their help and support. I really appreciate it so thank you very much

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.