Bitkingz Casino - Multiple Rejected Withdrawals

Hi Robert,

After checking your account, I can confirm that the cashout was indeed not approved by the payment provider several times.
Therefore, the responsible department has blocked your account in the meantime in order to process the cash out manually.

Your winnings will be paid out to you, and as soon as it is done, you will be informed via mail and your account will be reopened.
Please understand that we closed your account just to make sure that your whole amount of winnings will be paid out accordingly.

Furthermore, I can confirm that no further documents are needed from your end in order to receive your winnings.

We thank you for your understanding and your patience in this regard!

Respectfully,
Team Bitkingz

I will confirm when the said funds are received in my bank account.

Thank you.

I have asked for updates twice this weekend and the live chat just tells me it is still being reviewed.

Hi Robert,

Please note that the relevant department is working on your case.
You will be informed as soon as the manual cash out is approved by the payment provider.

Thank you for your understanding and patience!

Regards
Team Bitkingz

My request still has not been approved and when I ask for a timeframe they just tell me to check back tomorrow. It has been a week and a half.

According to live chat today, my request has been approved. I will update once I receive the funds in my account.

Hi Robert,

Indeed, the Cash out was processed from our end on 10/05.

Please be so kind and update us once you received it.

Sincerely,
Team Bitkingz

Dear @Evguy789,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

I haven’t received anything yet, I’m hoping since the weekend is over I’ll get it today or tomorrow. I’ll update when I do. Thanks!

I still haven’t received my payment. I will keep you updated.