Bitkingz Casino - My deposit of 45 EUR never arrived

Dear Bitkingz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear all,

This complaint has been reopened as per Bitkingz Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear all,

Kindly note that the funds were added to Mr. Marians account.
However, due to the fact that Mr. Marian requested a self exclusion, we have to make a manual refund of the transaction.
We set everything in motion and the funds will be send back from our end.

Please keep in mind that this process can take a little bit longer then usual, as it has to be done manually. But the funds will be refunded in any case.

We thank you for the patience and understanding!

Best regards
Team Bitkingz

I still haven't received anything... It's been a pain already 14 days ... And their advertising is "lightning fast deposits" 🤦‍♂️😂

Hello,
Please be aware that we successfully received the transaction.
However, as was already explained, we must manually handle your reimbursement because your account is self-excluded.

The process was started, and the reimbursement will undoubtedly be carried out.
Due to the manually aspect of the transaction, it may take time.

We appreciate your patience and wish you a wonderful end to the week!

Sincerely,
Team Bitkingz

Dear @Marianski,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Finally I received them. We can close the case now I assume. It was not the best experience as they kept repeating the last what they said here so... This will be the only complaint - not giving any time intervals and one stays and just waits... But luckily finally I received the money on my account.

Thanks for all your help

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.