Bitkingz Casino - Bonus money not given 100 freespins

RESOLVIDA

Informação da reclamação

Cassino em disputa

Bitkingz Casino

Valor

€ 175

Reran Noruega
Postado em 14 de novembro de 2023

I got 100 freespins on my deposit and won around 175 euro from the freespins but never got added to my balance. I have been i contact with them for a month (since 15 october) and they say the same thing

The issue is being investigated by the casino provider) i contacted the provider bcs i feel like they are lying and its taking too long and this was the provider response (I’m sorry you’ve experienced an issue with Big Bucks Bandits Megaways. We haven’t had any reported issues with the game. Whilst this is a ReelPlay game, it’s the casino operator you placed your custom in and not ReelPlay, and thus the casino operator is your point of contact. ReelPlay provide software, but do not in any circumstances take custom directly from players. I appreciate this doesn’t solve your problem, but it’s important for you to know all the same. We would of course work with the casino operator to aid any enquiries should we hear from them.

Saying its the casino fault and they never got anything from them. Every time i show the casino the screenshot they just close chat.

Postado em 15 de novembro de 2023

Hi Reran,
thank you for reaching out and letting us know about this issue.

We have forwarded your concern to the appropriate department.
We are pleased to inform you that the issue has been resolved, and the 175 euros from the free spins have now been added to your balance.
We sincerely apologize for any inconvenience caused by this technical error, which unfortunately led to a longer wait for resolution than normal, as we understand how frustrating this may be.
Please be assured that this is not reflective of the high standard of service we strive to provide.

Please don't hesitate to reach out to us if you have any further questions.

Kind regards,

AskGamblers
Postado em 15 de novembro de 2023

Dear @Reran,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Reran Noruega
Postado em 15 de novembro de 2023

I got the money and made a withdraw. I will let u know when the withdraw is complete

AskGamblers
Postado em 18 de novembro de 2023

Dear @Reran,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Bitkingz Casino Reclamações

  • 10 de 10 resolvida
  • há 1 dia resposta méd.
  • há 1 semana vida útil méd. da reclamação
  • 2,035 USD valor médio

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