Bitkingz Casino - Bitkingz doesn't honor deposit

Dear Bitkingz Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hi Mistersalto,

Thank you for reaching out to us regarding your recent payment experience at BitKingz Casino. We are sorry to hear that you had a bad experience, but we are here to help you in any way we can.

After conducting a thorough investigation, we have determined that the transaction in question was declined by our payment service provider and is not pending on our side. We understand that this can be frustrating, but we want to assure you that your money should be transferred back to you automatically within a few business days.

At BitKingz Casino, we take our customers' payment experience very seriously and we want to make sure that you know that you are our top priority. Please do not hesitate to contact us if you have any further questions or concerns.

Thank you for choosing BitKingz Casino and we hope to provide you with a better experience in the future.

Bitkingz team

Dear @mistersalto,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi Bitkingz Team,

Thank you for the update. What a coincidence that you have an immediate solution when replying through this channel.
I also still have not received the 50 Euro back, could you please elaborate how many business days I should wait?
To be clear, it’s been 16 days since i’ve first made the deposit and i’ve still not had it refunded.

Hello Mistersalto,

We regret to inform you that the transaction was not successful from our end, and it has been bounced back to your bank. As a result, we cannot determine how many business days it will take.

We would like to clarify that neither your transaction nor anyone else's has ever been lost. It was dealt with from our billing department according to the law.

If you require any further assistance, please do not hesitate to contact us. We are always here to help.

Thank you for your understanding.

Best regards,
Your Bitkinz Casino Team

Dear @mistersalto,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Hi Bitkingz Team,

I’m still waiting here, I’ve asked my bank and they are not aware of a transaction being bounced back.

Considering disputing the transaction at this stage. Can you send me records of the exchange you’ve had with the team of your payment provider as well as a contact email address?

Thank you,
Dennis

Hello @Mistersalto,

We wanted to let you know that our relevant department has been in touch with you directly regarding an issue related to your recent deposit. They have requested you to upload the certain statement.
Once you have submitted the statement, our financial department will review it to clarify the issue and take necessary actions. Please don't hesitate to contact us if you have any questions or concerns.

We want to assure you that we will take all necessary measures to ensure that your transaction, as well as other players' transactions in our casino, are handled professionally.

Thank you for your cooperation.
Bitkingz Casino team

Hi Bitkingz team,
I’ve received the message from your team, for additional context for anyone reading this, they are asking me for yet another bank statement showing the charge and that i haven’t been refunded.
I will forward you the statement today before end of day, i’ve just been traveling for work and haven’t had time.

Hi @Mistersalto,

Thank you for your cooperation. We appreciate your effort in helping us to quickly regulate the entire procedure, so that you can receive your funds as soon as possible. Our team is dedicated to ensuring that everything is taken care of in a timely manner.

If you require any further assistance, we are always here to help.

Best regards,
The Bitkingz Casino Team