Bitkingz doesn't honor deposit
I’ve made a deposit of 50Euros with Bitkingz on October 2nd with the deposit method instant transfer / Volt.
The money was never credited to my bitkingz account but immediately taken out of my bank account.
When I first contacted them on Oct 2nd they asked me to wait 48hrs in case the deposit still goes through. Fair enough.
On Oct 4th I’ve reached out again and submitted all transaction details as requested by their team and was told they will be in touch via email.
After that, I’ve not heard a single thing from them, have made multiple attempts to follow up with their live chat and have not received a single update other than “their team is working on it” and only when I reach out to them.
Since this morning, in my account history, the deposit is also showing as “rejected” instead of “pending” as it was before. Their lack of comms towards me left me with no trust that the situation is actively being worked on.
All I’m asking for is that the deposit is honoured (with the 1st deposit bonus I chose), or it be refunded to my bank account.
I have chat transcripts I can attach here but am unsure how to do so without doxxing my email address.
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